Account Coordinator

Holiday Bright Lights (HBL) has been making seasons bright for over two decades. We are a factory-direct wholesaler that specializes in providing retail stores and professional decorators with commercial-grade holiday lighting and décor products. From super bright LEDs to foliage and trees we are the complete solution for your holiday decorating needs.We are seeking an energetic, detail-oriented Account Coordinator to serve as the liaison between customers, sales team, and internal operational teams bridging the gap of missing information. In this role, you will ensure seamless end-to-end order flow. Resolving missing information, tracking fulfillment timelines, and coordinating with sourcing, logistics, and inventory teams. If you thrive in dynamic environments, love solving puzzle-like operational challenges, and excel at clear cross-functional communication, we’d love to have you on our team.Key Responsibilities:Sales Support & Showroom PrepProvide support to the sales team by creating and maintaining sales sheets, sales decks, product availability and product information. Coordinate with the sales team and showroom managers to ensure all documentation and show room is ready for in person meetings. Manage Vendor Portals.Order Processing and ERP ManagementIntake orders from the sales team, entering and managing sales orders accurately within our ERP system and internal workflow management tools.Track order status and proactively communicate major updates, stock shifts, or lead-time changes to sales reps and customers.Oversee end-to-end fulfillment accuracy to ensure customer orders arrive complete and on schedule.Operations Coordination & Problem SolvingServe as the primary liaison connecting customers and sales reps with internal teams (Sourcing, Logistics, Inventory, and Accounting).Coordinate with inventory and logistics teams to confirm order coverage, verify purchase order issuance and track freight bookings.Manage Customer RMAs (Return Material Authorization), ensuring return inventory is tracked and customer credits are processed accurately.Investigate and resolve complex order issues, including shipping discrepancies, customer chargebacks and retailer compliance fines.Qualifications & RequirementsExperience: 2+ years of experience in corporate customer service, B2B account coordination, order management, or a related operational roleEducation: High School Diploma, Bachelor’s degree preferred. Willingness to travel 5%–10% for in-person customer meetings or trade show support as needed.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint). Advanced proficiency with Excel and PowerPoint is a strong plus.Experience with ERP and database systems (e.g., Sage 100, Microsoft Dynamics 365, or Airtable) preferred, but not required.Comfortable working in the "gray area"—able to work independently, think critically, and find proactive solutions when clear guidance isn't immediately available.Exceptional written and verbal communication skills across internal departments and external accounts.