Account Director

Account Director — FME StudiosIndianapolis, IN · [In-studio / Hybrid] · Full-time$75,000–$95,000 based on experience, plus performance bonus tied to account growthFME Studios is a video production company in Indianapolis. We concept, write, shoot and finish video and content for national brands in manufacturing, pharma, technology and higher education, and for regional brands we've grown alongside for years. We're a small, hands-on team: creative direction, production and post all happen in-house.We're looking for an Account Director to own our core client relationships, keep every project moving, and grow the work we do with each client. This role reports to ownership.WHAT YOU'LL OWNClient relationships• Serve as the day-to-day lead for a portfolio of core accounts• Run regular check-ins so clients always know where things stand• Anticipate needs, deadlines and approvals before they become problems• Handle scope, budget and timeline conversations directlyProject momentum• Keep projects moving from brief to final delivery: timelines, approvals, feedback rounds and handoffs• Keep tasks, owners and due dates current in our production platform• Spot stalled work early and get it unstuck• Partner with producers, editors and our creative director on schedules and resourcingTeam communication• Translate client goals and feedback into clear direction for the team• Bring the team's questions, risks and change requests back to the client early• Lead internal kickoffs and keep everyone aligned across accountsAccount growth• Identify opportunities to expand work with existing clients: new campaigns, content series, other departments or brands• Turn those opportunities into scoped proposals and estimates• Track the pipeline for each account and follow through on every leadWHAT SUCCESS LOOKS LIKEIn your first 90 days• Meet every active client contact and own their day-to-day communication• Get every open project current and on track• Set a regular status rhythm with each client and the internal team• Map each core account and bring forward your first expansion proposalIn your first year• Clients describe FME as responsive and easy to work with• Projects routinely hit review and delivery dates• Measurable growth in work from existing accountsWHAT YOU BRINGRequired• 5+ years in account management or client services at an agency, production company or in-house marketing team• A track record of growing existing accounts, with examples you can walk us through• Strong organization and comfort working daily in a project management system• Clear, proactive written and verbal communication• Comfort discussing creative, scope and budget in the same conversation• Working knowledge of how video and content are produced, or the drive to learn it fastNice to have• Experience with clients in manufacturing, pharma or healthcare, technology, higher ed or retail• Experience writing proposals and estimates• Familiarity with production workflows: pre-production, shoots, post and review rounds• Relationships in the Indianapolis business communityCOMPENSATION• $75,000–$95,000 based on experience• Performance bonus tied to account growth