Account Executive

About the PositionRelentless Recovery, Inc. is seeking an experienced and reliable Account Executive to join our Client Services Department.This is a fast-paced position that requires strong communication, critical thinking, problem-solving, and negotiation skills. The Account Executive is responsible for managing account-related issues, communicating with customers and clients, and working toward successful vehicle recoveries and resolutions on behalf of our clients.The ideal candidate will have a strong background in the repossession, recovery, collections, automotive finance, or a related industry and understand the importance of professionalism, accuracy, confidentiality, and follow-through.We are looking for someone who is dependable, self-motivated, organized, and comfortable working independently, while also being a strong team player.What We're Looking ForStrong background in the repossession, recovery, collections, automotive finance, or related industryDependable and reliable with excellent attendanceAbility to work independently and stay productive with minimal supervisionStrong customer service and professional communication skillsExcellent phone presence and ability to communicate effectively with a variety of individualsStrong negotiation and conflict-resolution skillsAbility to think outside the box and determine the best course of actionStrong critical-thinking, problem-solving, and decision-making abilitiesHighly organized with excellent attention to detailGoal-oriented with the ability to prioritize and manage multiple responsibilitiesAbility to remain professional and composed in difficult or challenging conversationsStrong written and verbal communication skillsAbility to work effectively as part of a teamProficient with Microsoft Office and web-based applicationsKey ResponsibilitiesSearch for and contact customers and clients on a continuous basisWork assigned accounts toward successful resolution and recoveryCommunicate with customers to obtain vehicles or payments on behalf of our clientsUtilize effective negotiation and communication skills to achieve desired resultsHandle incoming customer service and collection-related inquiries professionally and efficientlyIdentify account issues and determine the appropriate course of actionMaintain accurate and detailed account informationDevelop and maintain professional relationships with customers and clientsContinuously develop knowledge of account requirements, client expectations, and industry practicesBalance customer service responsibilities with the needs and expectations of our clientsMeet established individual and departmental goalsWork collaboratively with other departments to ensure accounts are handled efficiently and professionallyEducation & ExperienceHigh school diploma or equivalent required2+ years of customer service experience preferredPrevious experience in the repossession, recovery, collections, automotive finance, or related industry strongly preferredExperience with conflict resolution, collections, sales, or negotiation is a plusExperience with computer systems and web-based applications requiredWork EnvironmentThis position may be eligible for remote work for the right candidate. Remote eligibility will be based on experience, reliability, performance, and the ability to work independently while maintaining the level of communication and productivity required for the position.Benefits401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceApplication RequirementApplicants must be willing to submit to a background check.Join the Relentless Recovery team and become part of a company that values professionalism, accountability, teamwork, and results.Pay: $16.00 - $19.00 per hourExpected hours: 40.0 per weekBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offWork Location: Hybrid remote in Cleveland, OH 44113