Account Executive

Location: Indianapolis, IN or Milwaukee, WIJob Description Summary/ObjectiveResponsible for day-to-day management of client work, overseeing the progress of projects, and ensuring all deliverables meet quality assurance standards. Knowledgeable in advertising and communications, with the ability to efficiently and effectively oversee the progress of work internally between different departments. Demonstrates curiosity and thoughtfulness and is dedicated to enhancing client relationships. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Serves as point of contact for clients, ensuring timely (within 12 hours) responses to all phone calls and emails.Serves as internal go-to expert on all client work for assigned accounts.Responsible for day-to-day management of assigned accounts and subsequent projects, identifying problems before they occur, and determining potential solutions to propose to the leadership team.Oversee work on account projects and initiatives with the primary goal of ensuring the agency is providing optimal quality work.Build and maintain project schedules in the project management system. Setting internal deadlines that buffer against client-facing deadlines. Flagging scheduling conflicts across the account's and agency’s active projects. Elevating conflicts to account leadership weekly. Assistance with project management/workflow system data entry and reporting.Work with departments to ensure seamless handoffs and execution of next steps.Ensure status reports are accurate and up to date. Leading status meetings and carrying out action steps internally and externally. Work with department directors on project assignments and to assign work and manage capacity.Own the client knowledge base, responsible for regular updates as things come up (QC, client preferences, etc.).Track and coordinate client celebration opportunities.Responsible for communicating meeting logistics between internal and external teams (client and otherwise) and attending on-site client meetings.Responsible for drafting meeting agendas, leading client meetings (as appropriate), capturing notes, drafting meeting summaries and reports, and overseeing implementation of next steps.Distributes information internally and externally in a timely manner, tracking historical documentation and overseeing progress. Able to communicate information, however complex, in a way that teams and clients understand.Review and boil down client feedback, ensuring all necessary details are provided; demonstrate critical thinking by asking questions before proceeding.Write thorough briefs, through collaboration with the strategy team as necessary.Intake project requests and review deliverables to ensure alignment with the client's business objectives. Responsible for ensuring MKR, client, and quality standards and edits are met before sharing and thoughtfully positioning deliverables with the client. Strives to exceed the standard/status quo, delivering exceptional work, holding self and team to a higher quality of work.Understand the client industry and competitors and regularly share insights with the broader internal team.Excels at proactivity, demonstrating understanding of internal Subject Matter Expert needs to add value to work.Notices and asks when work may be outside scope and shares these instances with account leadership.Oversee the accurate and timely processing of client billing.Maintain billing, budget, and revenue trackers. Prepare accurate production, media, and other estimates for clients in a timely manner.Exhibit a thorough knowledge of agency policies and procedures.Initiates dedicating time for professional development and enhancement of industry skills; Invested in leadership development opportunities.Demonstrate curiosity, excellence, AND leadership.Encourage a positive, harmonious attitude among agency executives and staff.CompetenciesExperienced in marketing, targeting, and channelsStrong organization skillsStrong written and oral communication skillsAttention to detailAbility to multitask and prioritizeTakes direction but does not rely on itCapable of making thoughtful decisionsSelf-motivated and collaborativeDemonstrated critical thinking skillsStrong follow-through and ability to anticipate needs and roadblocksAble to assess and determine priorities for selfProactive communication when needing support Work Environment Hybrid, 2-3 days a week in the office.Physical DemandsAble to lift up to 20 lbs.Long periods of sitting/standingMay be exposed to high outdoor temperatures during productionsTravel requiredUp to 20%May require travel to and from the client and between MKR officesRequired education and experienceBachelor’s degree in Marketing, Advertising, Communications, or a related field2-3 years of experience in the marketing field  Understanding of marketing principles and channelsPreferred education and experience2-3 years of account management experience at a marketing agencyOther DutiesPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.