Account Manager At Cleveland Oh Onsite

Title: Account Manager

Location: Cleveland, OH Day 1 Onsite

Duration: Full Time

Onsite

Client : Indium

Experience : 15 Years MUST

About the Role

Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account. This role will

serve as the primary onsite point of contact, working closely with client stakeholders and

Indium's offshore delivery teams.

Key Responsibilities

Own overall relationship management for a strategic enterprise account

Act as the primary onsite point of contact for business and IT stakeholders.

Drive account growth through identification of new opportunities and expansion areas

Coordinate closely with offshore delivery teams to ensure smooth execution and client

satisfaction

Manage commercial aspects including SOWs, renewals, staffing alignment, and

governance cadence

Support pre sales activities, proposals, and solution discussions in collaboration with

technical teams

Ensure strong communication between onsite and offshore teams to deliver consistently

high quality outcomes

Required Experience and Qualifications

8 to 10 years of experience in IT services sales or account management

Strong experience working in an onsite offshore delivery model

Proven ability to manage enterprise accounts and senior client stakeholders

Solid understanding of IT services, digital engineering, and technology delivery models

Excellent communication, relationship building, and coordination skills

Ability to operate independently while collaborating with cross functional teams

Preferred Qualifications

Prior experience working with manufacturing or industrial clients

Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or

engineering applications

Experience supporting digital transformation initiatives within manufacturing

environments

Location

Cleveland, Ohio (onsite client presence required)