Account Manager

Howdy! We're thunder::tech. Here, we make brands boom. What does that mean? We empower midsize brands to grow by delivering expertly crafted, fully integrated marketing solutions that blend creativity and technology. We don’t silo our areas of expertise. We combine advertising, communications, digital marketing, web infrastructure, visual design, multimedia and branding expertise to build holistic strategies to serve our clients across the globe. Great marketing, powered by great people.Our team of talented creators, developers, writers and artists come together to craft innovative solutions that resonate with your customers and generate real growth, both online and offline. Any brand can be seen. We make your brand heard. But what really sets us apart? We’re relentless in our pursuit of quality in everything we do for our clients. We dig in, understand your goals and work as a team to make them happen. We bring together diverse talents and perspectives to craft bold solutions that push your business farther. We’re in it for the long haul, driven by a shared vision for success and partnerships that never settle for mediocrity. And it starts with hiring good humans. People who are dedicated, curious and bold—people who care about doing great work and aren’t afraid to push boundaries. We thrive on collaboration with each other and our clients, bringing together the best minds to solve complex problems and drive your brand forward.Account Managerthunder::tech is seeking an Account Manager to join our Client Services Department (CSD). Our ideal candidate is an experienced professional ready to contribute from day one, with a diverse background working with various brands, clients, and industries. They are open to innovative ideas and approaches, yet understanding and humble in recognizing clients' preferences, even when not every battle is won.  An Account Manager must be proactive and committed to building and managing lasting client relationships. Account Managers are responsible for overseeing accounts that were previously in the discovery process with our Business Development Team. The individual will work with our department managers and production teams to ensure client projects are moving along and deadlines are being met. This position requires a motivated, organized and team-oriented individual who is proactive and continuously willing to take on multiple projects and clients at any given time.   The Client Services Department (CSD) is responsible for day-to-day project management and coordination, relationship management, client growth and strategy. As an Account Manager, you would be coordinating daily efforts alongside other team members within the Client Services Department. You would be working directly with assigned clients, department managers and production team members.  Location: Cleveland-Akron area with the ability to be in the office 3 days per week (Tuesday and Wednesday required).Key Responsibilities:Develop, maintain and extend client relationshipsWork with each client to establish target goals and objectivesDay-to-day client relationship managementDevelop and execute on strategic recommendationsStay abreast of changes in markets and technologies to be able to analyze accountsInvolved in brainstorming and troubleshooting processes, creativity and problem solvingMotivate others and utilize negotiation skills as neededWork through a sales and farming process to pitch services that meet client needsAbility to give “color” to “black & white” situations to find a solution that works for both agency and clientCritical thinker who can reframe client requests to provide solutions agnostic of medium Primary Qualifications:Strong organization and time management skills are requiredA team-oriented individual who is motivated and an effective communicatorAbility to provide project direction to production team membersAbility to generate and present ideasAn excellent understanding of client careThe ability to work independently and as part of a teamDexterity to manage several tasks at once The Right Fit for this Role will:Care about client needs and always be curious. Think and act like a marketer. Partner with their client, not give them homework. Be an "orange" to their "apple" when it comes to competitor comparisons.Think about "what would I do if this were my money?" Set expectations early, and often. Expected Experience:Bachelor’s degree in marketing, advertising, communications or related programMinimum of 3-5 years’ experience in a marketing roleThis position provides a market-competitive base salary between $50,000 and $60,000. This role can make anywhere between $50,000 & $70,000 per year depending on performance. with the final amount determined by the candidates' experience and qualifications. Apply to learn more.thunder::tech Benefits:OverviewHybrid Work Atmosphere (Remote/In Office)Medical, Dental, Rx and Vision InsuranceLong-term Disability, Short-Term DisabilityPaid Parental LeaveLife Insurance401K + Match EligibilityAnniversary Recognition with Yearly IncentiveRelaxation & Mental HealthVacation TimeSick TimeMental Health DaysManager Discretion “Bonus” DaysSummer FridaysPet Bereavement Days10 Paid Holidays, Including St. Patrick’s Day and Paid Day Off For Your Birthday and Work Anniversary And more! Conclusion thunder::tech is an Equal Opportunity Employer and values diversity at all levels. We consider qualified applicants from all backgrounds, including race, color, religion, gender, national origin, age, disability and veteran status. We strongly encourage people of all backgrounds and communities to apply, especially women, BIPOC and other underrepresented individuals in the marketing industry. Apply on our site to be considered: https://www.thundertech.com/about-us/careers/account-manager