Account ManagerPremier Service delivers elite landscape architecture, construction, maintenance, and snow services to high-end residential and commercial clients throughout the Chicagoland area. We pride ourselves on exceptional craftsmanship, proactive service, and long-term client relationships.The Account Manager is responsible for managing, retaining, and growing a portfolio of residential and commercial client accounts. This role serves as the primary liaison between clients and internal teams, ensuring service excellence, identifying opportunities for enhancements, and proactively addressing client needs. The ideal candidate combines strong landscape industry knowledge with outstanding relationship management and organizational skills.Premier Service provides a highly competitive compensation and benefits package, including:Total compensation: $80,000$150,000 base + commission (commensurate with experience, base salary plus commission)Weekly pay401(k) with company matchHealth insurance benefitsPaid time off: vacation, sick time, and paid holidaysProfessional development/education reimbursementKey responsibilities include:Acting as the primary point of contact for assigned client accounts, building trusted, long-term relationships.Driving revenue growth by maximizing customer retention through strategic upsell opportunities, renewal management, and consistent delivery of value that strengthens long-term account profitability.Proactively evaluating client properties and service performance to anticipate needs and recommend enhancements, upgrades, and seasonal services.Preparing accurate estimates, proposals, and service recommendations in collaboration with design, operations, and field teams.Coordinating with operations to ensure services are delivered on time, within scope, and to Premier Service quality standards.Conducting regular site visits and client meetings to review performance, address concerns, and identify new opportunities.Maintaining detailed and organized records of client communications, contracts, proposals, and site assessments within CRM systems.Supporting accounts receivable efforts by monitoring outstanding balances and coordinating with the finance team.Contributing to sales initiatives, marketing strategies, and continuous process improvement efforts.Partnering with leadership to align client expectations, sales objectives, and operational capabilities.Key performance indicators (KPIs) include:Client retention rate: Maintain high renewal and retention rates across assigned accounts.Account growth: Year-over-year revenue growth through upselling enhancements, seasonal services, and additional scopes of work.Customer satisfaction: Positive client feedback, low complaint frequency, and timely resolution of service issues.Service quality & compliance: Consistent delivery of services aligned with contract scope, schedules, and quality standards.Site visit & communication cadence: Regular, documented site visits and proactive client communication.Internal collaboration: Effective coordination with operations, finance, and leadership teams to meet client and company objectives.Qualifications and experience include:Bachelor's degree in horticulture, landscape architecture, or a related field preferred.Minimum of 3 years of experience in account management, sales, or client-facing roles; landscape industry experience strongly preferred.Solid understanding of landscape maintenance, construction, irrigation, and design services.Excellent verbal and written communication skills with a professional, client-focused approach.Strong problem-solving abilities with a solutions-oriented mindset.Highly organized with the ability to manage multiple accounts and priorities simultaneously.Proficiency with CRM platforms, Microsoft Office, and estimating or proposal systems.Valid driver's license with the ability to travel locally on a daily basis.Physical and work environment requirements include:Ability to walk and inspect job sites and client properties regularly.Comfortable with extended periods of sitting, standing, and computer-based work.Ability to lift and carry up to 40 pounds as needed.Willingness to work outdoors in varying weather conditions.Flexibility to work occasional evenings or weekends based on client needs or seasonal demands.