Are you passionate about delivering exceptional service and solving complex challenges?

MARS Solutions Group is seeking a dedicated Account Manager to join our client in Green Bay, WI. This is a unique opportunity to make a meaningful impact by supporting account holders and ensuring a seamless experience.

Title: HSA / TPA Account Manager

Type: Contract

Location: Green Bay, WI

Key Responsibilities:

Account Holder Support:

• Serve as the go-to expert for inbound account holder inquiries via call center and shared mailbox.
• Resolve questions and issues efficiently, acting as an advocate for account holders while navigating sensitive or urgent topics.
• Interpret policies, regulations, and procedures, providing clear guidance through direct conversations or written communication.

Problem Resolution:

• Collaborate across departments to resolve concerns and deliver solutions for account holders.
• Escalate critical feedback to management when necessary to enhance processes and satisfaction.

Operational Excellence:

• Maintain a seamless workflow by ensuring mail, documentation, and work-in-process issues are handled promptly and meet service level agreements (SLAs).
• Ensure all communications are meticulously documented in the client management system.

What We're Looking For:

• Strong communication and interpersonal skills with a solutions-driven mindset.
• Proven ability to interpret and convey complex information with clarity.
• Excellent organizational skills to handle multiple priorities and maintain efficiency.
• Attention to detail, ensuring accurate documentation and timely responses.