Account Manager

The Manager, Strategic Account Growth, West Vantage will play a key role in driving the growth, performance, and strategic development of a major drug delivery global account. Responsible for supporting the account strategy and long-term commercial growth plans, this individual will combine strong customer engagement capabilities with robust analytical and financial acumen to identify opportunities, inform decision-making, and deliver value for both the customer and West. Reporting to and partnering the Director, Strategic Growth, for this global account, this is a senior individual contributor role suited to a commercially minded professional who is equally comfortable engaging with customers and navigating complex data, pricing analyses, and cost models. Success in the position will require a balance of strategic thinking, analytical rigor, and customer-centric problem solving, with the ability to uncover growth opportunities, influence stakeholders, and support the execution of account plans that drive long-term business results. The ideal candidate will bring a blend of relationship-building skills and analytical expertise, enabling them to serve as a trusted partner to both the customer and internal teams while helping shape the future growth trajectory of this strategic global account.Proactively manage customer pricing activities, providing key insights and recommendations to inform pricing strategy, profitability, and growth decisionsDevelop, maintain, and enhance financial and pricing models for existing and future customer programs, leveraging data-driven analysis to support commercial decision-makingOversee and lead the preparation and delivery of complex project quotationsManage complex customer financial reconciliation processes, ensuring timely resolution of discrepanciesBuild and maintain strong relationships with customer stakeholders across multiple levels of the organizationAct as a deputy to the Director, Strategic Growth, representing West in internal and customer-facing meetings and discussions as requiredPartner with cross-functional teams to coordinate customer activitiesSupport contract negotiations for newly awarded customer programs, contributing commercial, financial, and strategic expertise throughout the processCoordinate and contribute to customer Requests for Proposal (RFPs), including the development of commercial proposals, business cases, and supporting analysesSupport the annual West Vantage Strategic Planning process and related initiatives, contributing to Monthly and Quarterly Business Reviews (MBRs)Assist in the planning, preparation, and execution of customer governance meetings and business reviewsIdentify, evaluate, and communicate commercial opportunities, market insights, and business recommendations that support account growth and strengthen the customer partnership