Account Manager

The Garment Restoration Company is locally owned and specializes in cleaning clothing for insurance claims. When someone has a fire in their home and everything gets covered in smoke and soot, we clean all of the clothing, bedding, shoes, window coverings, etc. After cleaning the items we store them in our warehouse then we deliver the cleaned items after the home is repaired. We have been in business for over nineteen years and strive to always do business the right way with compassion and integrity.We are currently hiring for the position of Account Manager in our Orange County market. The territory includes all of Orange County.Our revenue comes from contractors who are already working on a damaged home and need textiles cleaned, or insurance adjusters who call us out directly for a new insurance claim. Our Account Managers have two general functions, sales and service.Sales: Account Managers visit contactors’ offices, both who refer us work, and not yet referring us work, focusing on maintaining and developing new relationships. Account Managers will also look for opportunities to connect with Insurance Adjusters that can send us work directly. These consistent B2B marketing efforts will foster regular communication and ensure that the relationships grow and remain strong.Service: Account Managers will manage the insurance claims that come in from start to finish. After receiving a call for a new claim, they will be the first to respond to the job site to meet with the contractor or adjuster. Our Account Managers must demonstrate empathy and dedicate the time needed to make sure the homeowner or tenant is fully supported. Having this kind of loss in your home can be traumatic, we are there to help them get their home back to where it was prior to the insured event.Responsibilities· Visit potential new clients and create new opportunities.· Visit existing clients and maintain current relationships.· Attend industry marketing events· Manage accounts, ensure continued business, and create opportunities for additional revenue.· Direct and manage our crews when on-site at a customer’s home.· Conduct on-site inventories and assist with packing of clothing.· Manage an insurance loss from start to finish. Including, but not limited to: signing the loss, emergency pack out, inventory, packing out remaining textiles with a crew, coordinating with production for a due date, and returning soft goods to the home.Qualifications· Willingness to work hard and get dirty at times.· Passion for great customer service, consistently overdeliver on promises· Enjoy working in the field, meeting new people.· Ability to manage schedules, contacts, and files efficiently and effectively.· Excellent communication and computer knowledge.· Clean DMV record/ background.· Great personality and ability to mix with multiple types of people.· General Insurance and/or construction knowledge is a plus.· Must have your own vehicle (we offer car allowance and gas card).CompensationSalary: Starting $65,000 Plus Commission (Commission is a straight percentage of revenue brought in, no maximum. Our last AM made over $100k total their first year), Health & Dental, Expense Allowance, Vehicle Allowance, Gas Card.