Account Manager

Manufacturing Account Manager

Industry: Manufacturing | Customer Programs & Account Management

Position Overview

A growing manufacturing organization is seeking a customer-focused Program/Account Manager to oversee customer relationships, coordinate internal operations, and support account growth. This individual will work cross-functionally with sales, engineering, production, and other teams to ensure customer requirements are met while maintaining strong operational and financial performance.

Key Responsibilities

• Customer Relationship Management: Develop and maintain customer relationships, understand business needs, resolve concerns, and coordinate with internal teams to deliver effective solutions.

• Account Growth: Identify opportunities to expand existing accounts, support business development initiatives, prepare quotations, and monitor account progress.

• Financial Performance: Manage account pricing, profitability, working capital considerations, and financial reporting to support business objectives.

• Program Performance: Monitor key performance indicators, evaluate customer feedback, and coordinate improvement initiatives.

• Order and Change Management: Oversee customer orders, coordinate changes to requirements, and facilitate product return and corrective-action processes.

• Cross-Functional Coordination: Partner with engineering, operations, production, and commercial teams to maintain schedules, address issues, and meet customer expectations.

Qualifications

• Bachelor's degree in business, engineering, or a related field, or equivalent relevant experience.

• 3-5 years of experience in account management, program management, sales, or engineering within a manufacturing environment.

• Experience supporting electronic products or circuit board assembly is strongly preferred.

• Strong communication, analytical, organizational, and problem-solving skills.

• Ability to manage multiple priorities and collaborate effectively across departments.

• Familiarity with account financials, pricing, performance metrics, and customer requirements.

What the Company Offers

• A collaborative and growth-oriented work environment.

• Opportunities to develop customer relationships and expand professional capabilities.

• The chance to contribute to operational improvements and customer success.

W3Global was established in 2006 in Fremont, CA with a vision: simplify the recruiting process and develop an industry-disrupting platform to connect candidates with clients. Our cutting-edge Applicant Tracking System enables us to find the right person for the right job, creating value for job seekers and employers. While W3Global initially focused on IT staffing, we have expanded the business to serve many other industries, including accounting and finance, legal, engineering, human resources, government and more.

We’re proud of the investments we’ve made in our team, having grown from four to 1000 employees and evolving into one of the leading recruitment and staffing solution providers in the industry. Our recruiters and account managers are passionate about connecting qualified professionals with the right positions in small, medium, and large companies.

Our Services
W3Global understands the natural ups and downs of an organization’s staffing needs. We are continuously adapting to industry and economic changes to find the right candidates.

We specialize in placing permanent, direct, contract, and temporary positions for companies of any size. Our recruiting services include sourcing, recruiting, screening, interview management, salary negotiations, training, and onboarding.

We are committed to helping organizations redefine their recruitment process by delivering our SaaS-based proprietary application tracking system software.

Our Expertise
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs.

As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.