Account Manager

Department: Account ServicesDirect Report: Account DirectorTitle: Account Manager / Sr. Account Manager Experience: 3-6+ years in advertising or marketing account managementJob PurposeThe Account Manager manages day-to-day client relationships and coordinates the delivery of integrated advertising and marketing initiatives. Working closely with senior account leadership and teams across strategy, creative, media, production, and project management, this role translates client needs into clear direction and keeps work moving within agreed scope, timelines, and budgets. Success means building client trust, delivering accurate work, and helping the team achieve measurable business outcomes.Key Responsibility AreasClient Stewardship•      Serve as a day-to-day client contact, providing responsive communication, clear updates, and consistent follow-through.•      Develop a strong understanding of each client’s business, brand, audience, industry, and marketing objectives.•      Prepare meeting agendas, lead status discussions, and document decisions, action items, owners, and deadlines.•      Gather and clarify client feedback, consolidate direction, and secure approvals at key project milestones.•      Manage expectations and raise sensitive issues or relationship concerns to senior account leadership with recommended next steps.Account and Project Management•      Coordinate multiple projects and workstreams, partnering with project management to maintain schedules, deliverables, and priorities.•      Develop clear project and creative briefs with input from senior account leadership and discipline leads, including objectives, audience, deliverables, and measures of success.•      Ensure internal teams have the information, assets, feedback, and approvals needed to deliver their work.•      Review deliverables against the approved brief, brand guidelines, and client requirements before sharing them externally.•      Track dependencies and changes in scope; flag potential effects on timing, costs, or quality before committing to client requests.Financial and Operational Support•      Track project budgets, estimates, and actual costs with project management and finance; flag potential overruns promptly.•      Keep account records, project documentation, and status reports accurate and current.•      Support billing, purchase orders, scope changes, and account forecasting by providing timely information and following up on outstanding items.Team Collaboration•      Communicate client objectives and priorities clearly across internal teams, vendors, and media partners.•      Build collaborative relationships, resolve routine coordination issues, and escalate decisions that require senior guidance.•      Support junior account team members with day-to-day guidance and share effective processes and account knowledge.•      Contribute to a positive, accountable team environment and agency initiatives.Qualifications•      3–6+ years of experience in advertising, marketing, or client services, preferably within an agency.•      Bachelor’s degree in marketing, advertising, communications, or a related field, or equivalent relevant experience.•      Experience coordinating integrated campaigns and managing the creative development and approval process.•      Working knowledge of digital advertising, social media, content, and paid media; media experience is preferred.•      Strong client service skills, sound judgment, and the ability to manage expectations professionally.•      Excellent organization, attention to detail, and follow-through across multiple projects and competing priorities.•      Clear writing, presentation, proofreading, and interpersonal communication skills.•      Comfort working with budgets and campaign metrics and translating information into practical next steps.•      Proficiency in Microsoft Word, Excel, and PowerPoint, with familiarity using project management and collaboration tools.•      A proactive, collaborative approach and the ability to recognize when to act independently and when to seek guidance.KEY REQUIREMENTS3-6+ years experience in an advertising agency or marketing servicesExpereince in An excellent command of both written and verbal communication; able to clearly articulate in a way that advances the business; able to adjust communication style, as necessary, to enhance effectivenessExhibits integrity, professionalism, dependability, and mature thinkingExcellent time management and organizational skillsContributor, solution-oriented, and idea-OorientedStrong facilitation skills, both in preparing materials required and in deliveryCan handle multiple tasks and balance competing priorities simultaneouslyAdaptability to fast-paced environments and ability to incorporate feedback effectivelyCommitment to in-office presence 4 days a week