Account Manager

Essential Functions

Developing and maintaining long-term relationships with clients

Performing site walkthroughs with clients to ensure quality and service expectations are met

Facilitating the resolution of client concerns to ensure continued business and renewal

Attending Homeowners Association Meetings.

Ability to provide fair and responsible solutions for customers

Promoting client relationships through continuous communication, including monthly walkthroughs and punch list preparation.

Sales:

Management of sales, retention, and labor management goals

Developing accurate estimates for new and existing clients, maintaining acceptable gross margins that support the branch’s financial goals

Operation:

Approve all field reports, customer addenda, and expectation notes. Ensure they are updated and submitted to the proper people on time.

Work directly with the crews. Ensure teams have proper and safe equipment.