Account Manager

ABOUT SUPREME COMMUNICATIONSSupreme Communications exists to build belief in healthcare innovation, establishing credibility and trust in a skeptical market through influential voices and the media that matter most. We maximize our clients’ reputation through clear, trustworthy communications that earn attention and stakeholder confidence, grounded in our core values of putting people first, acting with integrity, and holding ourselves to the highest standard of accountability as one unified team. Guided by a vision to transform how healthcare stories are told and trusted, we strive to ensure the most important innovations are clearly understood and widely adopted.ABOUT THE ROLESupreme Communications is seeking a strategic, client-focused Account Manager to join our account team. As an Account Manager, you will own the day-to-day client relationship on smaller accounts, lead account teams, and manage PR and integrated marketing campaigns from strategy through execution across the health IT, healthcare, biotech, and/or medtech communications landscape.Our client portfolio spans category-defining Fortune 500 leaders and fast-moving, venture backed innovators that are transforming how care is delivered, funded and experienced.This person turns data and insight into clear recommendations, builds lasting relationships with the beat reporters who cover our clients’ sectors, and keeps work on time, on budget and ready for the client. Working with an Account Director or other account lead on strategic and high-risk issues, the Account Manager manages projects and programs independently, coaches junior team members, and contributes to new business and organic growth.KEY RESPONSIBILITIESClient Partnership & Account Leadership• Own the day-to-day client relationship on smaller accounts: lead status calls and one-on-one communications, and escalate strategic or high-risk issues to the account lead• May support larger accounts or lead portions of larger accounts• Offer insights and recommendations that influence client decisions; create client dossiers for new clients• Lead account teams and manage PR and integrated marketing campaigns end to end, independently managing projects and programs• Execute social media programs for clients, including writing, posting, and reportingStrategy & Insights• Develop strategic recommendations and presentations based on data and insights• Interpret reporting data and identify and report trends; prepare quarterly PR Impact and Share of Voice reports• Build and maintain ongoing relationships with beat reporters covering client sectorsDigital Skills & AI Use• Apply AI tools to analysis and reporting, and model accurate, responsible use for junior staff• Maintain proficiency with social media, analytics, Muck Rack, and PR NewswireTeam Leadership & Talent Development• Coach and mentor team members and provide constructive feedback• Meet weekly with direct reports (if applicable) on goals and developmentNew Business Development• Own portions of the new business process, including developing tactical recommendations• Research and communicate award and speaking opportunitiesOperations & Standards• Deliver client-ready work and proactively flag risks, obstacles or capacity concerns to the account lead• Manage individual and team time to hours allocated; record time daily in our timesheet platform• Monitor team billing and flag discrepancies or over- and under-billing• Fact-check and source-verify all content, including AI-generated drafts. Use AI tools in compliance with agency policy, client confidentiality requirements and applicable regulations (FDA, HIPAA, SEC); never input confidential client, patient or material non-public information into public AI platformsREQUIRED QUALIFICATIONS & EXPERIENCE• B.A. or B.S. in communications, PR, journalism, marketing, business administration, or a related field• Minimum of 4 years of agency experience, or a mix of agency and in-house experience, within pharma, biotech, medtech and/or health IT• Deep understanding of the PR, strategic communications, and health IT, biotech and medtech landscapes, with growing expertise in one or more life sciences sectors• Proven ability to build strategic recommendations from data and insights and present them clearly to clients• Proficiency with social media, analytics, Muck Rack, and PR Newswire• Demonstrated responsible use of AI tools for analysis and reporting, including an understanding of AI limitations such as hallucinations, bias and confidentiality risks in regulated healthcare environments• Excellent written and verbal communication skills, with strong working knowledge of AP Style• Strong organizational skills and attention to detail; sound judgment for working independently and knowing when to escalate; collaborative, coaching-minded team playerThis is not intended to be an exhaustive list of the responsibilities for this role. Other responsibilities may be added from time to time.Supreme Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.