Account Manager - Robotics (Pre-Post Sales)

Overview Our client is a high-growth, venture-backed robotics company deploying advanced automation solutions across sectors including life sciences, semiconductor, and industrial environments. Operating within a founder-led, customer-centric model, the business partners closely with clients to deliver complex, high-impact deployments with long-term ownership and visibility. This role sits at the heart of that motion. The Opportunity This is a hybrid Solutions Architect / Customer Success position responsible for owning customer engagements end-to-end—from pre-sale through deployment and post-launch success. You will serve as the primary point of accountability for client outcomes, translating real-world workflows into deployable automation solutions and ensuring successful execution in the field. This is a highly visible, client-facing role requiring adaptability across diverse environments, from warehouse operations to highly regulated facilities. Key Responsibilities * Own 1-2 major customer accounts across the full lifecycle (pre-sale → deployment → post-go-live) * Act as the primary client-facing lead and trusted advisor * Translate customer workflows into scalable robotics and automation solutions * Lead deployment strategy and oversee on-site execution * Coordinate internal engineering and deployment teams * Manage onboarding requirements (safety, IT, compliance, site access) * Ensure successful implementation, adoption, and customer satisfaction * Interface with stakeholders across all levels (technical teams through executive leadership) * Support both pre-sales conversations and post-sales delivery in a continuous engagement model Qualifications * Experience in robotics, automation, or adjacent technical domains (AI, autonomous systems, etc.) * Background in Solutions Architecture, Deployment Engineering, or Technical Customer Success * Proven ability to operate across both pre- and post-sales environments * Strong communication skills with the ability to engage both technical and executive audiences * Comfort working in fast-paced, ambiguous startup environments * Willingness to travel ~50% (critical requirement) * Strong ownership mindset with accountability for outcomes Ideal Background * Robotics or automation companies * Autonomous systems / self-driving technologies * AI startups (forward-deployed engineering roles) * Deployment engineering leaders moving into more client-facing roles Nice to Have * Experience in regulated environments (biotech, semiconductor, etc.) * Familiarity with customer onboarding processes (safety protocols, compliance, IT access) Travel & Location * Approximately 50% travel required * Regular on-site presence across U.S. customer locations (Midwest, Texas, and beyond) * Preferred hubs: Cambridge, MA or San Francisco, CA * Open to remote candidates with flexibility to travel Why This Role * True end-to-end ownership—no silos between pre- and post-sales * High-impact, highly visible role working directly with customers and leadership * Exposure to cutting-edge robotics and automation deployments * Opportunity to grow with a rapidly scaling organization #CFSJUL2026 #INJUL2026 #CBJUL2026 #ZRCFSTECH #LI-MH1