Position Summary

The Consumer Account Manager is responsible for overseeing day-to-day client relationships and driving customer satisfaction. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment and can quickly learn new processes, systems, and client needs. The Consumer Account Manager will collaborate cross-functionally with internal teams to support consumer accounts, resolve issues, analyze trends, and maintain long-term client loyalty.

Key Responsibilities

• Serve as the primary point of contact for assigned consumer accounts, ensuring high-quality service and timely support.
• Develop a deep understanding of client business needs, product lines, and program requirements.
• Manage day-to-day client communications, service updates, and status reporting.
• Coordinate with internal departments (such as customer service, sales, quality, and operations) to resolve inquiries and execute client requests accurately and efficiently.
• Monitor account performance, track KPIs, and prepare client-facing reports or summaries.
• Identify opportunities to improve service, reduce issues, and enhance the overall customer experience.
• Support onboarding of new accounts and assist with training needs related to processes, tools, or product knowledge.
• Maintain accurate records, documentation, and account notes with strong attention to detail.
• Assist with escalations and troubleshoot issues to ensure timely resolution.
• Contribute insights to internal teams regarding trends, customer feedback, and potential service improvements.

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Strong communication skills , both written and verbal, with the ability to convey information clearly and professionally.
• Detail-oriented with exceptional organizational skills and accuracy.
• Fast learner with the ability to quickly grasp new systems, processes, and client expectations.
• Customer service-oriented mindset , demonstrating patience, empathy, and problem-solving ability.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Teams, etc.); CRM experience is a plus.

Preferred Background

• Prior experience in account management, retail, quality, consumer goods, or a similar client-facing environment .
• Experience coordinating between departments or supporting high-volume customer operations.
• Ability to manage competing priorities while maintaining professionalism under pressure.

Key Competencies

• Client Relationship Management
• Analytical & Problem-Solving Skills
• Process & Detail Orientation
• Multitasking and Prioritization
• Collaboration & Cross-Functional Communication
• Adaptability and Continuous Learning

Benefits

Fully paid health benefits, hybrid work schedule, 401K and room for growth.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements

Pay Details: $50,000.00 to $55,000.00 per year

Search managed by: Crystal Root

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.