Account Manager

To be considered for this role, please complete the following survey in addition to applying: https://go.cultureindex.com/p/izwIogjObhd Drive Client Success at a Leading Paid Media AgencyAt ATRA, we believe great people create extraordinary results. Consistently recognized as a top paid media agency with multiple awards across Search Engine Land, US Search Awards, Google Partners and Clutch.co, including 2025 PPC Agency of the Year, ATRA is a Google Premier Partner, placing us among the top 3% of U.S. agencies for Google Ads.We’re looking for an Outlier: someone who thrives in a high-performance environment, pushes beyond “good enough” and wants to become one of the best in the industry. If you’re hungry to learn, ready to innovate and want your work to have a direct impact on client success, you’ll fit right in.This is your opportunity to accelerate your career in client services, account management and digital strategy while joining a team that invests in your growth and celebrates your wins.Why ATRAWe don’t just drive client success. We build careers. At ATRA, you’ll get:Revenue sharing + annual bonuses for agency and team successLife Time Fitness membership stipend (often covers you + spouse, depending on location)1-week paid holiday break from Christmas Eve through New Year’sStructured career progression to Senior Account Manager and beyondProfessional development through certifications, conferences and digital coursesOpportunities to travel for client meetings and industry events (approximately 10–15%)What You’ll DoOwn day-to-day client relationships, serving as the primary point of contact and ensuring exceptional communication, organization and client satisfactionCoordinate multiple client projects and strategies across Paid Media, Creative, CRO, Strategy and MarTech teams, ensuring quality deliverables and seamless executionUnderstand client businesses, goals and KPIs and effectively communicate strategy, performance and recommendations to a variety of client stakeholdersLead client meetings, including preparing agendas, communicating performance and project updates and ensuring clear next steps and expectationsTranslate client and internal discussions into accurate action items, organized follow-ups and detailed tasks in ClickUpAssign, track and follow up on projects, deliverables and deadlines, proactively identifying potential roadblocks before they impact the clientProblem solve client requests and issues while consistently gathering feedback to strengthen client satisfaction and retentionContribute to ATRA’s evolving processes, procedures and standards with an ability to identify opportunities for improvementWhat We’re Looking For1–3 years of experience in a similar Account Management or Client Services role at a digital marketing agency, or comparable in-house experienceStrong understanding of digital marketing and paid mediaExperience with project management software such as ClickUp, Asana, Monday.com, Teamwork or similarExceptional attention to detail, organization and ability to manage information across multiple clients and functionsStrong interpersonal, written and verbal communication skills with confidence communicating directly with clientsA driven and passionate learner who takes ownership, follows through and strives to improve each dayAbility to work collaboratively, solve problems, show tenacity and maintain a positive attitudeDedication to delivering exceptional client service at a consistently high standardDid we mention attention to detail? If you get to this point in the job posting, please mention that you’re an Outlier in your initial interviewAbility to join us in our Tempe office, with a remote day available after 90 days of successful employmentATRA Compensation & Benefits$60,000-$72,000 annual salary, depending on experienceCompetitive PTO + 1-week holiday break + paid holidaysHealth, dental and vision insurance401(k) + company matchRevenue sharing + annual and team bonusesLife Time Fitness gym membership stipendErgonomic sit/stand desk + Mac or PC laptop (your choice)Bi-weekly catered lunches & monthly team-building outingsProfessional development and structured career progressionA collaborative, Outlier-driven culture where high standards and innovation thrive