Job Title: "Account Manager Wage Parity"

Location: New York Metropolitan Area, NY

Type: (Hybrid)Full-Time Employment

JOB SUMMARY:

We are seeking a highly skilled and motivated Account Manager to oversee and manage wage parity accounts. The ideal candidate will possess a deep understanding of customer needs, strong communication skills, and the ability to navigate complex benefit administration processes. This role involves managing self-funded employee benefits, ensuring successful client outcomes, and maintaining strong relationships with both clients and internal teams.

Responsibilities

• Manage all aspects of assigned accounts, including policy implementation, addressing member issues, managing delinquencies, and monitoring stop-loss policy coverage status. Engage necessary resources for resolution.
• Oversee self-funded employee benefits administration.
• Assist clients with inquiries related to questions, claims, and billing issues, ensuring timely and effective resolutions.
• Execute pre-renewal and renewal procedures. Assess and identify client needs to recommend optimal benefit options.
• Organize and lead client meetings, including employee enrolment meetings.
• Manage plan enrolment processes, including communication, case submission, and implementation.
• Serve as a knowledgeable resource on current market conditions, benefit regulations, and industry information.
• Stay updated on benefit-related legislation such as Health Care Reform and the American Rescue Plan Act.
• Learn and effectively use benefit administration technology.
• Create and run reports, interact with operations, and manage client records. Utilize technology for regular client presentations.
• Participate in industry events and training to enhance knowledge and skills.
• Actively seek referrals from current clients to generate new business opportunities.
• Develop and maintain strong working relationships with brokers and key contacts for assigned accounts.
• Interact with vendors supporting account benefits administration.
• Review and approve client plan documents (SBCs, SPD Summaries, etc.) and employee ID cards prior to their final generation.

Experience

• Bachelor's degree in Business Administration, Accounting, Finance, or a related field, or equivalent experience.
• Minimum of three years of experience in third-party, self-insured account management, including medical, dental, life, and ancillary products.
• Demonstrated proficiency in employee benefits plans, regulations, and administration.
• Knowledge of relevant legislation, such as Health Care Reform and the American Rescue Plan Act.
• Experience with home healthcare and flexible benefits preferred.
• Proficiency with benefit administration platforms such as Javelina or JIRA is a plus.
• Strong communication and interpersonal skills, adept at problem-solving, and capable of managing multiple priorities effectively. Ability to build and maintain professional relationships with clients, brokers, and vendors.