Account Manager (North Central)

City Wide Facility Solutions Boston specializes in managed facility services for commercial properties across Central and Eastern Massachusetts. We connect our clients with qualified vendors and serve as a single point of contact for all service management needs. Our Account Managers act as true partners to our clients to drive retention and foster long-term growth.As an Account Manager, you’ll take ownership of client relationships, work alongside a supportive team, and contribute to a company dedicated to excellence in customer service. This is primarily a field-based role (within designated territory) as you will be visiting client sites every day to ensure client satisfaction. What you’ll do:Serve as the key point of contact for clients in your designated territoryBuild and maintain strong relationships with clients to ensure satisfaction and retentionConduct weekly site visits with clients Identify upsell or cross-sell opportunities within existing accountsResolve client issues in a timely and efficient mannerTrack client communication, issues, and opportunities in CRM (e.g., Salesforce)What you’ll bring:Minimum 3 years of field-based experienceProven B2B sales backgroundStrong interpersonal and relationship-building skillsAbility to manage and prioritize competing demands Experience delivering customer-focused solutionsSelf-driven and thrives in a fast-paced, goal-oriented environmentWhy Join City Wide:Competitive base salary plus commission and performance incentivesFull benefits package: medical, dental, vision, life insurance, FSA & HRA401(k) with company matchGenerous PTO: 9 paid holidays, vacation, and Volunteer Time OffOngoing professional development, mentorship, and career advancementIf you're passionate about service excellence and ready to take your career to the next level, we’d love to hear from you. Join City Wide Facility Solutions Boston and become a key player in transforming how facilities are managed.