Additional Details

• If Payrolled, provide Supplier Name : (No Value)
• Job Specific Requirements : Pay rate for this position is XX22.00XX. Max bill rate is XX30.80/hr. typical Educational Requirements: HS Diploma/GED Key Qualifications: Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired. A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired. Excellent customer service skills Strong written and oral communication skills Proficient in MS Office (specifically Word and Excel) Strong analytical skills, accuracy, and attention to detail Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one time Creative problem-solving skills Self-starter and well organized, able to multi-task and prioritize work Adaptability and flexibility to seasonality and changing business demands are critical. The standard working schedule is between 8:00 am 6:00 pm, Monday through Friday. Shift to be determined at time of offer. No travel required Spanish language skills are a plus.
• Shift : Standard Work Day
• Education : HS Diploma/GED
• Carrier Job Posting/PO Terms : In the event of an award, the Carrier Standard Terms and Conditions of purchase shall apply to any resulting Purchase Order. These terms and conditions are available at: You may also request that a copy be emailed to you by contacting ************* If you have a signed Master Terms Agreement with Carrier, that agreement shall prevail. Seller shall not subcontract or assign any work performed under this Agreement without Buyer's prior written approval. Buyer is issuing this order for only the hours and expenses listed, and Seller agrees not to charge Buyer for hours or expenses that exceed those listed.
• If this job is urgent, please provide a brief explanation of the criticality : Pay rate for this position is XX22.00/hr. Max bill rate is XX30.80/hr.
• Please list any additional Job Specifications : Job Title: Staff Tech, Customer Service GENERAL RESPONSIBILITIES: We seek a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes distributors seeking after-market replacement components. Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution. Specific Responsibilities for this position include: Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support) Provide superior follow up to distributors and sales managers Manage all account interactions via inbound phone Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience. Collaborate with internal departments to resolve customer opportunities Actively participate in departmental Carrier Excellence Activities Ability to manage multiple reports and combine data from various sources