Account Representative

Job TitleEssential Job FunctionsResponsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise.With direction from the account manager, manage the invoices and account receivables for the account.Works closely with the project team in order to maintain a continuous knowledge of the account status at all times.Ensures that all processes and procedures are followed and work toward process improvementUnderstanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client.Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis.Report analysis, trending and corrective actionsOther Skills & AbilitiesPeople skills required in order to create, maintain and enhance relationship with customerExtremely detail orientedTechnical competence (excel, word, power point etc.)Motivated, goal orientedHigh level of initiative and work well in a team environmentExcellent written and oral communication skillsHandles stressful situations and deadline pressures wellPlans and carries out responsibilities with minimal directionEducation & ExperienceBA in Business Administration or four years related experienceCertification & LicensesProfessional certification may be required in some areasPhysical RequirementsTalking, hearing and using hands to operate computer equipmentVision abilities required by this job include close vision and the ability to adjust focusJob may require extended sitting or standing, use of standard office equipment.Why Should You Work For Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.Disclaimer:The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We maintain a drug-free workplace and perform pre-employment substance abuse testing.This position requires the final candidate to successfully pass an E-Verify Check.Company benefits are contingent upon meeting eligibility requirements and plan conditions.