CoWorx Staffing Services has an exciting opportunity for a an Account Manager or Account Specialist working in Doraville, GA. This is a direct hire opportunity working for one of our dynamic clients.

Hours are Monday through Friday 8am-5pm. Position is on-site in Doraville.

Purpose:

Responsible for facilitating sales team efficiency and speed through timely and accurate communication with the Sales team and our clients as the secondary point of contact for customers and primary support for the Sales team.

Key Responsibilities

Sales Team Support

· Manage inbound and outbound client communication with existing customers.

· Maintain accurate CRM records in tandem with the sales team.

Customer Service

· Handle order entry, status updates, and issue resolution promptly (meet/exceed expected response time to ensure customer satisfaction).

· Work with Sales team to prioritize and resolve customer concerns and escalate issues to the correct team when required and in a prompt manner.

· Respond to customer inquiries regarding defined SLAs.

Cross-Functional Collaboration

· Provide sales team with account updates and potential new opportunities or issues.

· Coordinate with Operations for timely delivery and quality assurance.

· Closely communicate with Sales team to ensure consistent, clear customer messaging.

· Work with Finance on credit approvals and communicate status to sales team.

· Communicate customer feedback to each pertinent team and department (i.e., sales, engineering, manufacturing, quality, shipping, etc.).

Performance Metrics

· Customer Retention: Measured by repeat orders and NPS.

· Response Time: Average time to resolve customer inquiries.

Skills & Competencies

· Strong communication skills.

· Strong attention to detail and organizational skills.

· Ability to qualify customer requests and requirements.

· Proactive team support.

· Ability to adapt to changing priorities in a fast-paced environment.

· Strong communication, interpersonal, and conflict-resolution skills.

· CRM proficiency (HubSpot).

· Process following and multitasking ability.

Behavioral Expectations

· Maintain professionalism with all customer interactions.

· Proactive follow-through with assigned tasks.

· Collaborate effectively with internal teams to ensure seamless customer experience.

· Uphold all company standards related to service, compliance, and confidentiality.