Account Specialist – Mount Prospect, IL

$80,000–$105,000 annually + Benefits, PTO, 401(k), Onsite Gym

We are a well-established and rapidly growing leader in the sustainable packaging industry, recognized for delivering innovative, eco-conscious packaging solutions to customers across a wide range of markets. Our success has been built on long-term customer partnerships, operational excellence, and a strong commitment to reducing environmental impact through smarter packaging strategies.

Our mission is simple: provide dependable, sustainable packaging solutions while delivering an exceptional customer experience. We believe proactive communication, accountability, and relationship-driven service are what set us apart.

We are currently seeking an experienced Account Specialist to serve as a strategic point of contact for key customer accounts. This role is ideal for a professional with a strong background in account management, customer success, and sales support who thrives in a fast-paced manufacturing or distribution environment.

What You’ll Do:

• Serve as the primary relationship manager for assigned customer accounts, acting as a trusted partner and escalation point
• Manage the full order lifecycle from entry through fulfillment, ensuring accuracy, timelines, and proactive communication
• Build and strengthen long-term customer partnerships through high-touch service and solution-oriented account support
• Collaborate cross-functionally with supply chain, production, quality, and logistics teams to anticipate challenges and drive resolutions
• Monitor inventory levels, production schedules, and customer forecasts to ensure product availability and alignment with demand
• Prepare order confirmations, shipping documentation, performance reports, and account updates
• Support pricing, quoting, contract documentation, and ongoing account initiatives in partnership with internal sales leadership
• Analyze customer order trends, service metrics, and account activity using Excel and reporting tools to provide insights to leadership
• Identify process improvement opportunities and contribute to operational and customer experience enhancements

What We’re Looking For:

• 3+ years of experience in account management, customer success, sales support, or account coordination (manufacturing, packaging, or distribution preferred)
• Bachelor’s degree required
• Proven ability to manage customer relationships, drive issue resolution, and support revenue-focused account strategies
• Strong organizational and project management skills with the ability to prioritize competing demands
• Excellent written and verbal communication skills with a professional, customer-facing presence
• Highly proactive, detail-oriented, and ownership-driven mindset