Account Supervisor

Job Description Summary/ObjectiveAt MKR, Account Supervisors play a pivotal role in maintaining and growing client relationships by understanding their business challenges, delivering smart solutions, and ensuring the agency is appropriately and profitably compensated for our work. They serve as strategic partners to our clients and day-to-day leaders of internal teams, ensuring client needs are met and expectations are exceeded.Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Lead accounts with minimal guidance, supported by the leadership team. Effectively supervise account projects and initiatives with the primary goal of achieving clients’ marketing objectives.Act as agency lead on cross-agency integrated marketing programs by participating in multi-agency briefs and work sessions, and contributing to the overall planning process.Serves as point of contact for clients, ensuring timely (within 12 hours) responses to all phone calls and emails.Builds and maintains client relationships to build trust and foster account growth.Lead by example in applying agency policies and procedures; ensures team members know and follow established agency account management procedures.Demonstrate leadership in preparing and conducting account and client meetings, ensuring action items are clearly defined and communicated following meetings.Creates space for team alignment and voicing challenges. Ensures the next steps and desired outcomes are followed through.Makes informed and timely decisions based on their marketing experience and knowledge of clients.Knows SOW inside and out. Communicates early and often about when things are not within the SOW, both internally and externally.Provide clients with unsolicited, team-generated ideas on improving their business.Share industry and competitive insights with the client while identifying opportunities, impact, and challenges.Ensure information is distributed to appropriate parties promptly, and have an active presence in overseeing progress.Ensure feedback aligns with the client's business and project objectives/goals. Collaborate with the client to ensure strategic alignment when feedback is disconnected from broader goals. Write and review thorough briefs, through collaboration with the strategy team as necessary.Oversee and ensure the accurate and timely processing of client billing.Ensure the accurate and timely preparation of production, media, and other budgets and estimates for client approval.Manage account P&L, from negotiating statements of work and retainers to ensuring work is delivered on budget, invoicing clients according to the proper terms, and increasing the agency's ROI.Set and pursue stretch revenue goals.Oversee status reports. Serve as the last line of defense in ensuring they're accurate and current.Review the Client Knowledge Base quarterly to ensure it’s up to date and accurate.Responsible for ensuring MKR, client, and quality standards and edits are met before sharing and thoughtfully positioning deliverables with the client. Serve as a new business resource and participate in the strategic development of RFP responses and proposal writing; demonstrate active interest in supporting the pursuit of new revenue sources.Commit to continuous learning and improvement of leadership skills.Demonstrate curiosity, excellence, AND leadership.Encourage a positive, harmonious attitude among agency executives and staff.CompetenciesWell-versed in marketing, targeting, and channelsExtremely organizedStrong interpersonal communication skillsAttention to detailAbility to multi-task, prioritize, and pivotSelf-starterCapable of making thoughtful decisions, quickly when neededCritical thinking and problem solvingLead cross-departmental collaborationStrong follow-through & proactively identifies opportunities/needs to expand client workAbility to set and clearly communicate & advocate for prioritiesSupervisory ResponsibilitiesRole may include supervision of Account Coordinators or Executives, as assigned and communicated.  Work Environment Hybrid, 2-3 days a week in the office.Physical DemandsSupport with client events or productions may require long periods of standing, the ability to lift and move equipment up to 20 lbs, and the ability to sustain heat. Long periods of sittingTravel requiredUp to 20%Some travel is required to and from the client and/or between MKR offices. Education and experienceA bachelor’s degree is strongly preferred in Marketing, Communications, or a relevant field of study.6 + years of account management experience at an advertising agency or marketing firm is required