Account Supervisor

Account Supervisor, Healthcare & Patient ServicesThe Grovery · Creative ConsultancyLambertville, NJOctober 2026About The GroveryThe Grovery is a creative consultancy that helps brand partners grow from the inside out. We blend the strategic depth of a consulting firm with the creative power of an agency- aligning operations, marketing, and sales so our partners see measurable brand growth. We work with those that want to be the best, and work with the best.Our Values: C.R.E.A.T.E.Collaboration: We thrive in a spirit of co-creation — we listen to each other’s insights and combine our expertise to achieve shared goals.Results-Oriented: We bring imaginative thinking and creative problem-solving to drive growth and success together.Excellence: We hold ourselves to the highest standards, define responsibilities clearly, and take ownership of results.Adaptability: We stay flexible and responsive as circumstances change.Trust: We build trust through transparency and open communication.Empathy: We work to deeply understand each other’s perspectives, challenges, and aspirations.The RoleThe Grovery is looking for an experienced Account Supervisor, Healthcare & Patient Services who brings together two essential strengths: exceptional account leadership and a deep understanding of the life sciences and healthcare ecosystem. We're looking for someone who understands this world—not just the marketing side,but the broader ecosystem of patients, providers, payers, pharmaceutical manufacturers, and the organizations that support them. Someone who can see the bigger picture, connect the dots, and bring meaningful insight to the table. And just as importantly, someone who knows how to run an account.What You'll DoAs an Account Supervisor, you'll be a trusted partner to our clients and an activecontributor to the teams delivering their work. You'll:Own client relationships: Build trust, understand business objectives, anticipate needs, and ensure exceptional service.Bring healthcare expertise: Apply your knowledge of patient support, market access, reimbursement, and the patient journey to inform smarter solutions.Lead with accountability: Take responsibility for commitments, manage expectations, solve problems, and ensure things get done.Connect strategy to execution: Translate complex client challenges into clear direction for our strategy, creative, digital, and project teams.Think beyond the assignment: Identify opportunities to improve client experiences, strengthen programs, and deliver greater business value.Collaborate across disciplines: Help create the internal alignment that makes great work possible.Who You ArePersonable and easy to work with — people trust you and enjoy collaborating with youProactive. You don’t wait to be told what to do; you ask questions, look for the next step, and take initiativeA strong writer — clear, concise emails, notes, and recaps are second natureComfortable working in Google Slides and/or PowerPoint, with an eye for clean, clear layoutsComfortable in a fast-moving consultancy, juggling multiple asks, bringing order to chaos, and communicating early when something’s offConfident participating in strategic business conversations—not simply managing the resulting assignmentsAn exceptional communicator with organizational, and problem-solving skillsTakes a proactive, accountable approach to work, with the judgment to make decisions and the initiative to follow throughExperience We’re Looking For5–8+ years of experience in account management, healthcare marketing, patient support services, or a related fieldDemonstrated experience managing complex client relationships in life sciences or healthcareStrong working knowledge of the pharmaceutical ecosystem, including patient support programs, access, reimbursement, and patient engagementExperience working with pharmaceutical brands, healthcare agencies, patient services organizations, or related consultanciesUnderstanding of agency operations, project scopes, budgets, timelines, and deliverablesExperience with hub services, specialty pharmacy, MLR review processes, patient journey mapping, and healthcare technology is especially valuableLocation & Working StyleRemote / hybrid. We value presence when it matters for clients and collaboration, andflexibility for focused work. Office is in Lambertville PA where we work 2 days a week.Compensation & BenefitsSalary: $95,000–$125,000 DOE401(k) match after 9 monthsFull Medical provided, employee optional dental, vision, and FSAGenerous PTO and holiday timeHands-on mentorship and support for professional development and certificationsA team that takes craft seriously and still makes room for real lifeHow to ApplySend an email to caylao@thegrovery.com with why you would like this job, and why you think the job would be a good fit for you. And please attach your resume as well.