Strong analytical skills to identify and troubleshoot issues in payment systems. Ability to - Clearly communicate verbally to team members and branch managers, as well as possibly customers Synthesize findings in writing and make recommendations for procedural changes. These would be nice to have- Basic understanding of SQL / ability to run simple queries Familiarity using communication and collaboration tools like Slack, Microsoft Teams, or Confluence. Provide routine and clerical support Audit payment transaction entries and transmissions detect and correct errors, managing to a 0% error rate Prepare reports summarizing product enrollment and maintenance rates Type correspondence and transaction documents Review invoices in multiple systems for accuracy Review and reconcile vendor statements Work with vendors as well as internal team members to resolve issues Handle stop payment and void check requests Assist with processing of returned payments Track errors, summarize findings, and recommend solutions to reduce errors #J-18808-Ljbffr