Accounts Receivable Representative

Company DescriptionMackenzie Hughes LLP is a regional law firm based in Syracuse, New York. Founded in 1884, the firm serves businesses, municipalities, public authorities, and individuals across a broad range of matters, including business and commercial law, labor and employment, litigation, and trusts, estates, and personal planning.Role DescriptionWe are seeking a motivated and detail-oriented Accounts Receivable Representative to join our team. In this role, you will be responsible for managing client accounts, ensuring timely collection of outstanding balances, and maintaining accurate financial records. This role supports healthy organizational cash flow by tracking receivables, actively managing collections, processing payments, and partners with internal stakeholders to resolve billing issues. This position is both transactional and client-facing, requiring a balance of financial accuracy and interpersonal skills.ResponsibilitiesApply and reconcile client payments by check, credit card, ACH, and wire transfers, ensuring accuracy, timely posting, and compliance with company policiesManage collections for client accounts, proactively following up on overdue balances and resolving payment delaysPerform account reconciliations, investigate discrepancies, and resolve billing or payment issues independentlyPrepare and analyze accounts receivable aging and status reports for management reviewPartner with attorneys and billing team to resolve complex billing issues and improve collection outcomesCoordinate with the billing team to maintain client accounts, ensure timely follow-up, resolve issues, and keep account records accurateServe as one of the points of contact for clients regarding billing inquiries, payment status, and account resolutionRequired QualificationsHigh school diploma or equivalent required; associate or bachelor’s degree in accounting, finance or a related field preferred; equivalent experience may be considered2+ years managing accounts receivable portfolios and performing collections activitiesAbility to prioritize and manage multiple accounts independentlyProficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning AR/accounting system(s) (Provantage)Strong organizational skills, attention to detail, and ability to manage deadlinesProfessional communication skills and strong client-service orientationPreferred QualificationsPrior AR experience in a law firm or other professional services environmentExperience with basic AR functions and reportingAbility to work independently and meet deadlinesCore CompetenciesStrong understanding of basic accounting principlesService oriented mindsetAttention to detail/accuracy and problem-solving skillsCollaboration and cross-functional partnershipSound judgment and discretionKey Systems and ToolsMicrosoft Office (Excel, Word, Outlook, Teams)Accounting/Billing/Timekeeping System: ProvantageAR recordkeeping and reporting: Excel spreadsheets, shared drives, and paper files