Position Summary:Investigates, tracks, and resolves customer deductions and chargebacks in accordance with established policies, practices, and procedures, that results in quick resolution within a defined period of time. Issues credits to clear customer deductions, provides assistance with credit/collections, and is responsible for the cash application function.Position Scope:Responsible for investigating customer deductions and obtaining supporting documentation.Tracking of deductions from receipt through issuing credits or declinations.Obtaining credit approvals from executives/managers.Prepares weekly and monthly reports for management.Cash application of customer remittances.Assists with credit/collections. Position Responsibility: Deductions/ChargebacksApplies the company’s deductions/chargebacks policies, procedures, and practices in resolving customer deductions.Reviews deductions/chargebacks to ensure that complete supporting documentation is present. Initiates investigations to resolve problems.Tracks deductions/chargebacks from receipt through credit issuance using system generated reports and Excel spreadsheets.Obtains credit memo approvals from responsible individuals.Enters credits into system and keys off deductions/chargebacks from customer accounts.Sends declination emails or letters to customers for deductions/chargebacks that have been declined. Sends copies to Credit/Collections Department for collection follow-up.Prepares weekly and monthly status reports using system generated reports and Excel spreadsheets.Obtains copies of all customer contracts, deal sheets and agreements from sales department. Maintains these documents in a file.Maintains set time limit for receipt of information and entire process from receipt of deductions/chargebacks through credit issuance or declination.Entire processing cycle is to be completed within 30 working days.Receipt of information (documents, approvals, etc.) from internal individuals is to be obtained within 10 working days.Assist in annual audit by providing required reports and information as requested by audit teamCredit and CollectionsApplies the company’s credit and collection policies, practices, and procedures.Can place and release orders on credit hold within specified guidelines on an as needed basis, as determined by the company policy.Set credit lines as determined by the company policy.Initiates investigations on collection problems, and contacts necessary parties (customers, sales reps, managers) to resolve disputes.Carries out the established program for the follow-up and collection of accounts receivable.Periodically adjusts payments and credits to corresponding open debits found in customer accounts.Cash ApplicationBack-up to cash posting from lockboxes, checks, credit card payments, and wire transfers.Investigates and reconciles posting issues.Authorizes and bills credit card transactions.Issues credits and debits memos relating to credit card transactions.Researches and resolves credit card payment issues.Maintains Daily Credit Card Settlement JournalGeneral:Maintains professional and technical knowledge by attending educational symposia; reviewing professional publications; establishing personal networks; participating in professional societies, etc.Satisfactory completion of appropriate corporate training as related to the position and/or department.Assures compliance by following Food and Drug Administration's Good Manufacturing Practices (FDA cGMPs) as well as other regulatory standards as required by the department.Contributes to overall achievement by accomplishing related tasks and demonstrating characteristics that exemplify team building and support.The above is not intended to be an all-inclusive list of responsibilities. Other activities may be assigned as required by management.Qualifications:Experience and Skills5+ years of experience in Credit and Collections/customer deductions in a mid – large market company, manufacturing / distribution environment, preferred.3-5 years of experience investigating and reconciling customer deductions.Cash application experience.Computer Experience, PC Skills – MS office, Word, Excel, and OutlookAbility to work in a team environmentGood communication skills (Verbal and Written)Education and CertificationsAssociates Degree