Key ResponsibilitiesOwn all accounts receivable functions for assigned portfolio with the goal of reducing delinquency and changing customer behavior through collections outreaches on past due balancesProcess and post customer payments including checks, credit card payments and electronic fund transfersInvestigate and resolve billing issues including credits, disputes and refundsDeliver exceptional customer service by promptly responding to customer inquiries and any issues related to accounts receivableProvide customer invoices, statements and payment reminders upon requestReview and reconcile customer accounts to resolve issues and obtain paymentAccurately document all collection activities within the system of recordCollaborate with Sales and other internal departments to address customer inquiries and resolve issues related to collection of past due balancesDetermine when internal collections efforts are exhausted, and engagement of a third-party collection agency is requiredMaintain acceptable attendance and punctuality for scheduled work hours and meetingsEnsure completion of assigned tasks and responsibilities within defined timeframesFlexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessaryPerform other duties as assigned