The Accounts Receivable (AR) Specialist is responsible for overseeing the full lifecycle of customer receivables—from invoicing to payment application and collections. This role is critical to maintaining a healthy cash flow and strong customer relationships by proactively managing outstanding balances, resolving disputes, and ensuring billing accuracy. The ideal candidate is organized, detail-oriented, and assertive in driving collections while maintaining professionalism and collaboration with internal departments and external clients.

Customer Invoicing & Billing

• Generate and issue timely and accurate invoices in QuickBooks Online, Interpreter Intelligence, and other billing platforms
• Ensure all invoices align with service documentation, contracts, and billing terms
• Submit invoices through customer-specific portals such as Office Ally, IEHP Secure, and others
• Resubmit and adjust invoices as needed based on customer requirements or internal updates

Accounts Receivable Management & Collections

• Take full ownership of the accounts receivable portfolio, monitoring aging reports and collecting outstanding balances
• Proactively follow up with customers on overdue invoices through email, phone, and statements
• Track collection activities and escalate unresolved balances as needed, maintaining detailed communication records
• Collaborate with the Controller to reduce DSO and meet cash collection targets
• Identify chronic payment issues and work cross-functionally to improve billing and collections processes

Dispute Resolution & Customer Communication

• Act as the primary point of contact for invoice disputes and payment discrepancies
• Investigate issues by coordinating with the Scheduling, Verification, and Customer Service teams
• Correct and reissue invoices as necessary to ensure resolution and maintain positive client relationships
• Document all dispute resolutions and update system records accordingly

Payment Application & Reconciliation

• Apply customer payments accurately and in a timely manner to open invoices
• Reconcile customer accounts and follow up on short pays, overpayments, and unapplied funds
• Assist with bank reconciliations and month-end close processes

Reporting & Internal Coordination

• Maintain up-to-date AR records and provide weekly aging and collections status reports to leadership
• Manage AR-related tickets and communication through HubSpot and other internal platforms
• Support audit preparation and respond to inquiries related to AR and billing

Process Improvement & Compliance

• Identify gaps in billing, collections, and customer communication workflows and recommend improvements
• Support implementation and adoption of AR automation tools like YayPay
• Ensure adherence to company policies, customer contracts, and regulatory requirements in all billing practices

Requirements

• 2–3 years of experience in accounts receivable, collections, or general accounting.
• Proficiency in QuickBooks Online; familiarity with billing systems like Interpreter Intelligence, XTRF, or YayPay is a plus.
• Strong experience managing AR aging, driving collections, and resolving disputed invoices.
• Excellent organizational, analytical, and communication skills.
• Ability to work independently and prioritize in a deadline-driven environment.
• High attention to detail and customer service mindset.
• Proficient in Microsoft Excel and reporting tools.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Professional development opportunities
• Employee assistance program
• Company-sponsored events and activities
• Hybrid Work Environment
• Pay Range: $24-25/hour