Summary

The Customer Service Representative Responds to customers’ inquiries in person, by telephone or e-mail. Issues vehicle access decals per the approved policies of the Association. Maintains databases to record and track current information.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Support Sandestin Owners Association (SOA) staff by answering main phone line and greeting and assisting customers.

Enforce the Association policies for issuing vehicle passes/decals for all customers requesting access, which includes, but is not limited to, owners, contractors, service personnel, employees, and club members.

Validate credentials for each type of customer prior to issuing access decals and/or owner ID cards.

Maintain Database Manager to ensure owner and employee information is up to date.

Validate current owner status to issue owner vehicle decals and property ID cards.

Submit deposits to the Assistant Executive Director.

Maintain adequate inventory for each type of RFID and/or decals.

Maintain, collate, and distribute New Owner Welcome Packets to new homeowners.

Perform other miscellaneous administrative duties as requested by the Assistant Executive Director.

Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience

High School Diploma; or three to six months related administrative/customer service experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software; Internet software; Payroll systems; Microsoft Word, Excel, Adobe and Powerpoint

Certificates, Licenses, Registrations

Requires a valid driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

• You must be legal to work in the United States
• You must be able to pass a pre-employment MRV, Background Check and Drug Screen.

Acknowledgements The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.