About the Department Customer Experience: It’s Our Business, It’s Our Passion. The Chesterfield-Colonial Heights Department of Social Services is an organization dedicated to serving the community. Our Mission is to provide advocacy and excellent services that encourage self-sufficiency; preserve and restore families; and protect the well‑being of children, senior citizens, and people with disabilities. We have a culture that is invested in making a meaningful difference by providing quality customer service, recruiting a strong workforce, incorporating efficient business practices, and partnering with our community. Our department is looking for a dedicated team player who wants to be part of a culture of high performers who strive to make contributions to those in need. Minimum Qualifications Bachelor’s degree in accounting, finance, business or public administration, or related field; two years of experience in providing professional‑level administrative, analytical and/or operational support in the assigned area of responsibility; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Skill to operate a personal computer and related software, develop and interpret spreadsheets, and other standard office equipment. Responsibilities The Department of Social Services is seeking four experienced Administrative Analysts to be a part of our growing Quality Assurance team. As an Administrative Analyst, you will be responsible for providing quality control auditing services to the department to maintain and promote department efficiency, effectiveness, fiscal responsibility, and compliance with state and federal laws and regulations. You will support resources for the business needs of the department as well as facilitate audit reviews, attend meetings and trainings. Your work is essential to the Virginia Department of Social Services (VDSS) program integrity, risk management, service delivery, and compliance with federal mandates and state guidelines. The Quality Assurance team provides on‑site quality reviews and procedural and programmatic audit activities for social services, including Title IV‑E, Child Welfare, Adult Services, Employment Services, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance to Needy Families (TANF), Medicaid (MA), Childcare (CC), General Relief Program, etc. In this role, you’ll apply organizational management principles and assess program effectiveness using data and various program evaluation methods that can be used to make decisions on complex cases. The position requires attention to detail, continual analysis and interpretation of data and policy, the ability to execute various projects concurrently, strong understanding of Social Services, Benefit Programs, and Family Services Programs policies and procedures, multitasking, critical thinking, problem solving, and managing multiple and time‑sensitive deadlines. Excellent interpersonal skills are necessary to elicit cooperation and contribute to overall department success. Effective team collaboration and organizational skills are crucial for completing assignments within deadlines. The position also entails collecting, interpreting, analyzing, and developing reports on program data. Adaptability to changes in operations and priorities is required. The role involves consulting with teams on issues that have a significant, department‑wide impact. Perform other work as required. Qualifications Considerable experience in providing professional‑level administrative, direct practice, analytical and/or operational support in the assigned area of responsibility preferred. Ability to identify case errors impacting payment accuracy, identify and define problems, analyze case information to determine if corrective action is needed, collect and evaluate data to identify compliance strengths and areas of improvements, and make recommendations preferred. Perform administrative duties like preparing related correspondence, spreadsheets and memos, attending meetings, conferences, and workshops preferred. Knowledge of how to interpret, apply, and explain complex federal, state and local laws related to social services preferred. Considerable knowledge of the principles and practices of administrative management, business and management principles involved in strategic planning, and activities of local social services preferred. Excellent communication skills, both oral and written, with the ability to develop and maintain effective working relationships with internal and external customers preferred. Benefits We offer a competitive compensation and benefit package, including the Virginia Retirement System defined benefit plan. We value work‑life balance through paid‑time‑off and flexible work schedules. We support professional development through career development plans, tuition reimbursement program, award‑winning learning and development programs, and opportunities for advancement within the organization. Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty‑four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty‑six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date. Pre‑employment drug testing, FBI criminal background check and education/degree verification required. This position is part of an Emergency Shelter Team during times of natural disaster, reporting to shelter duty as required. Chesterfield County offers an attractive benefits package. Incentives may be approved through the Virginia Department of Social Services for candidates with additional training, skills and experience (Master’s or Bachelor’s Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training, or bilingual skills). Working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF). This position is part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience. Visit careers.chesterfield.gov to view instructions and complete and submit an application. Work Schedule Shift: Monday – Friday; 8:30 a.m. – 5:00 p.m. Location Social Services Equal Opportunity Statement Chesterfield County is an Equal Opportunity Employer committed to Workforce Diversity, Equity, and Inclusion. For information on County benefits, view the employee benefits summary. #J-18808-Ljbffr