Position Summary:

The Administrative Assistant receives and routes incoming calls, greets visitors, maintains visitor log & badges and provides general information and assistance to the public. This key individual receives incoming mail and assists in preparation and distribution of company materials. The Administrative Assistant performs routine office support functions, including word processing and filing. This employee is not responsible for conducting any UM review activities that require interpretation of clinical information.

Essential Functions:

1. Performs administrative and office support activities for multiple supervisors, such data entry, word processing, creating spreadsheets, reports and presentations, and/or filing.
2. Receives and screens all incoming calls and channels calls to the appropriate personnel.
3. Greets internal and external clients promptly, while maintaining visitor log and badge preparation.
4. Provides general information and guidance to callers and visitors.
5. Receives incoming mail and distributes documents appropriately.
6. Coordinates outbound mail and packages while ensuring efficient and timely delivery.
7. Provides clerical support such as word processing, faxing, copying, data entry and mailings, to organizational staff. Orders office supplies and arranges business equipment services with other facility-related vendors as needed.
8. Use of clinical data is limited to: Performance of review of service request for completeness of information; Collection and transfer of non-clinical data; and Acquisition of structured clinical data; and Activities that do not require evaluation or interpretation of clinical information.
9. Complies with all guidelines established by the Centers for Medicare and Medicaid (CMS) and guidelines set forth by other regulatory agencies, where applicable.
10. In addition, all other duties assigned by the manager and/or supervisor.

Education:

· Associate degree in Secretarial Science or equivalent experience preferred

· High School degree

Experience:

· Minimum 2 years of experience in administrative assistant position or similar; call center customer service experience.

Knowledge:

· Knowledge in medical billing, preferably in healthcare setting.

· Personal computer experience should include working with Microsoft Word, Excel, Power Point and Outlook at the intermediate level at a minimum.