Additional Details

• If Payrolled, provide Supplier Name : (No Value)
• Job Specific Requirements : Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints. Uses organization and product knowledge to address more difficult inquiries and provide follow-up. Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed. Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met. Collects and consolidates information regarding customer interactions and transactions, and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services. Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments. May promote various products/services to ensure business targets are met. May provide after-sales support for various client contracts. 3+ Years Administrative / Back Office Experience Required
• Shift : Standard Work Day
• Education : HS Diploma/GED
• Carrier Job Posting/PO Terms : In the event of an award, the Carrier Standard Terms and Conditions of purchase shall apply to any resulting Purchase Order. These terms and conditions are available at: You may also request that a copy be emailed to you by contacting ************* If you have a signed Master Terms Agreement with Carrier, that agreement shall prevail. Seller shall not subcontract or assign any work performed under this Agreement without Buyer's prior written approval. Buyer is issuing this order for only the hours and expenses listed, and Seller agrees not to charge Buyer for hours or expenses that exceed those listed.
• If this job is urgent, please provide a brief explanation of the criticality : (No Value)
• Please list any additional Job Specifications : 100% onsite, with Carrier WorX policy (20% work from home based on performance/business needs) Schedule: Monday-Friday; Flexible start, 8-hour workday