Administrative Assistant (Customer Service/ Call Center)Onsite: Hutto, Texas 78634Pay Range: $23.00-$24.00 HourlyDuration: 6 months with possible extensionWork Schedule: 8:00 am to 5:00 pmJob Description:Supports the development of strategies that lead to the long-term viability and profitability of the design and project management work group through enhanced process improvement practices.Supports cross functional initiatives and/or teams to maximize the efficiency of programs and processes end-to-end.Will need to manage projects as assigned, which could include simultaneous demands for needed data and analysis.Workload will need to be prioritized to ensure that assignments are completed in a timely manner.Experience Requirements:1 to 2 years of successful performance in a Performance Management or Data Analysis role, utilizing process improvement methodologyProven customer service and communication skillsProven teambuilding and organizational skillsLean Six Sigma training (Preferred)Skill Requirements:Interpersonal skills and ability to translate complex issues into clear and concise concepts through verbal and written communication and presentation abilitiesAbility to possess a working knowledge of Client’s operating environment, specifically in regard to the surrounding work groupBeginner to intermediate application skills in SharePoint, Microsoft Word, Excel, Access and PowerPoint is desiredAbility to learn internal Client computer programs, used for work scheduling and reporting, dispatching, and completing tickets, etc.Example of Job Duties includes:Investigate & complete all MobileTC/WaAM tickets for respective area and direct calls, emails, etc. to appropriate designer, if neededCommunicate with operations on reject orders if clarification is neededSend customers load sheets & receive load sheetsReview load sheet for accuracy and send back to customer, if not filled out completelySet up project in Oracle MaximoAssign load sheet to Project Manager based on workload and areaCreate job packet for Project Manager (print out sketch of work area in Oracle Maximo)Track load sheet assignments and dates (possibly Excel spreadsheet and/or SharePoint)Track project statusesProvide workload data to Supervisor upon requestMain workflow source: Service orders/ MobileTC tickets, office walk ins, emails, phone calls, and WaAM toolsTop Skill Sets:Good customer service skills (on the phone with customers, having tough conversations often each day)External customers & internal business unitsQuick learners with solid computers (Microsoft tools and proprietary systems)Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work Pay Range: $23.00 - $24.00The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other benefits mandated by appliable state or localities where you reside or work.