Position Summary

Join this client's Specialty division as a Corporate Account Administrative Assistant and become a pivotal part of a high-performing sales team. In this hybrid role, you will provide critical administrative support to corporate account managers, helping to manage high-volume requests, process contracts, coordinate orders, and ensure customer satisfaction. This is an excellent opportunity for a highly organized, analytical, and communicative professional who thrives in a dynamic, customer-facing environment.

Key Responsibilities

• Maintain strong relationships with both internal teams and external customers, understanding their needs and expectations.
• Process and schedule new opening orders, mass product orders, and recurring monthly/annual billings for digital products.
• Create, update, and maintain pricing contracts using the Contract Management System.
• Manage 3rd party customer catalog portals and update pricing as needed.
• Communicate with executive-level customers on behalf of corporate account managers.
• Assist in resolving customer issues, including invoice discrepancies, product concerns, credit adjustments, and service inquiries.
• Process legal contracts via AdobeSign, including data validation, obtaining approvals, and archiving executed documents.
• Maintain accurate customer master data (e.g., contracts, discounts, contact details) and submit change requests.
• Use the SaaS system to create and manage digital order records.
• Generate and review monthly reports and provide ad hoc reporting as needed.
• Provide back-up support to administrative colleagues when required.

What We’re Looking For

A self-starter with excellent problem-solving skills, advanced Excel proficiency, and a proactive approach to work. This role is ideal for someone who:

• Enjoys multitasking and managing shifting priorities.
• Possesses strong data analysis skills.
• Is a quick learner and logical thinker, open to new challenges every day.
• Communicates effectively with internal and external stakeholders.
• Thrives in a dynamic, fast-paced environment.

Qualifications

Required:

• High School Diploma or GED
• 3 years of sales support experience
• Advanced Excel skills (including VLOOKUP, pivot tables, filters, concatenate)
• Intermediate proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook)
• Familiarity with SAP or similar systems

Preferred:

• Bachelor’s Degree
• 5 years of customer service experience
• 2 years of project management experience

Soft Skills

• Strong communication skills (verbal and written)
• Critical thinking and problem-solving mindset
• Ability to manage competing priorities and deadlines
• Confidence, enthusiasm, and a willingness to learn
• Adaptability, patience, and resilience
• Professionalism and respectfulness in handling internal and external interactions