FL-DEA-Long Term Care Ombudsman Program-QC Analyst - This is an administrative and investigative position.

Work Environment: Professional Business Office

Candidate Responsibilities:
* Answering phones and maintain phone log
* Enters complaint, case, and assessment information in web-based documentation system
* Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers
* Assists the District Ombudsman Manager (DOM) with preparing and arranging monthly ombudsman district council meetings
* Imputing data into RTC Data Base
* Working with Microsoft Office Suite (Excel, Word, Outlook, Adobe)
* Investigates and resolves long-term care facility residents' complaints
* Identifies significant individual and systemic problems affecting residents
* Tracks inventory of office items such as forms, brochures, promotional items, office supplies, and electronic equipment
* Conduct facility on-site assessments
* Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours

Experience Required:
* 1 year of professional office experience
* Strong data entry and typing skills
* Attention to detail
* Knowledge of the rules governing Ombudsman investigations and assessments
* Ability to collect and analyze evidence
* Knowledge of basic investigative techniques, including writing accurate investigative reports
* Good organizational skills