Administrative Assistant

Client Success ManagerOur agency is looking for a highly motivated and professional client success manager to oversee functions at our front desk. As the 'face' of our company, the successful candidate should be enthusiastic about providing our clients and co-workers with an exceptional first impression. You will perform a range of duties which include being the first point of contact for all visitors at the office, answering the phones, maintaining office appearance & supplies, sorting and filing incoming and outgoing mail, assisting customers with general billing & policy inquiries, managing social media pages, and coordinating community outreach initiatives. You should have a talent for multi-tasking, with excellent communication and organizational skills.Job Duties/Essential FunctionsAct as the first point of contact for all incoming client/employee requestsAssist in managing social media accountsDirect and manage incoming and outgoing agency mail and packagesHandle general policy & billing inquiries from clientsDaily monitoring of insurance policy activitiesMaintain key contact info for clients & company partnersTrack and order office equipment and supplies for the agencyMonitors common areas to maintain a professional appearanceAssisting agency management with other tasks upon requestsSkill/QualificationsOutstanding interpersonal communication skillsExcellent social media skills, including a passion for developing great contentPositive attitude and proactive client service orientationProficient in Microsoft Office, including OutlookExcellent organizational and time management skillsAbility to multi-task and work in a deadline-oriented environmentTakes initiative to solve problemsMinimum Experience / EducationAt least two years of experience in a professional environment, and/or recently obtained 4 year college degreeBenefitsPTOPaid HolidaysGroup Health InsuranceGroup Dental InsuranceShort Term & Long Term DisabilityLife InsuranceSimple IRA with matchOption to work remote on FridayCompensation: $40,000.00 - $42,000.00 per year