Administrative Assistant|Receptionist @ Aloha Psych (Full Time) Apply
Join the Aloha Ohana!
We're looking for an awesome...
Administrative Assistant / Front Desk Receptionist
- Schedule: Monday-Friday, 9am-5pm
- Starting wage: $20-25 hourly DOE
- Front desk, customer service, medical billing + EMR experience a plus
- Bilingual / Spanish speaking a major plus
- Fun, laid back, Ohana culture and working environment
- 100% in person
- Benefits after 30 days
The location
We have a great office space centrally located in San Diego-Mission Valley. The offices are calm and spacious with panoramic views, snacks, and plenty of parking. Many clinicians see patients in-person, but we primarily operate via telehealth.
The work
The position is an opportunity to be part of a truly integrated team. We have many talented clinicians who come together on a wide range of specialties. Collaboratively, we learn/share/discuss clinical and administrative issues. Our sharing efforts keep our team and patients prepared, informed and organized. Our clinicians and staff have been with us for many years reflecting the value of our close work family.
The administrative assistant is an integral role. You will be the first point of contact for many new patients and will guide them through the intake process. You should come with an unrelenting positive attitude and be able to act quickly to provide excellent service to patients, clinicians, and our partners in the community. You'll need to be flexible and able to manage competing priorities, comfortable working in a team and on your own, and have refined organizational and time management skills. Ideally, you'll have experience in a similar setting -- a mental health, psychological, or medical practice with a supportive and laid back environment.
We are inspired by the principle meanings of aloha using the words Hawaiian origins as a philosophy to help people heal, grow, and succeed in their lives. We believe in the aloha spirit and that it can embolden patients and practitioners to create human experiences that are powerful/effective for mind/body success.
Duties include
Front Desk / Reception:
- Intake coordination, needs assessments, eligibility determinations
- Coordination with clinical staff, clinicians, and patients
- Customer service, answering phones, returning calls, receiving patients
- Assisting patients with onboarding documents, patient portal
- Maintaining a system of confidential health materials and information
- Keeping office procedures organized and maintained
- Clerical tasks, data entry, responding to inquiries
- Other tasks as assigned
Medical Billing:
- Though not required, prior experience with medical billing would be a super plus!
- Verification of benefits / authorization for treatment
- Investigating / collecting missed or under payments from insurance companies
Assisting the Clinicians with:
- Transposition of progress notes
- Inputting patient notes, records, information
- Scheduling, rescheduling, or reaching out to patients
Assisting Management with:
- Social media and other marketing efforts
- Correspondence, scheduling, contacts management (CRM)
- Supplies, decor, and coming up with great ideas!
We are committed to Our Core Principals
- Welcoming patients of all ethnic backgrounds, sexual orientation, and religious and/or political affiliations
- Integrating biological, psychological and social science in practice
- Individually tailored assessment/treatment
- Patient empowerment, experiential learning
- Maximizing health with calming and connecting environment
- Utilizing the knowledge/skill/technology of modern medicine
- Strive to work collaboratively
- Physical activity and nutritional health
- Effective communication and business practices
- Strength, resilience and positive focus
- Having fun and enjoying life
- Integration of research and clinical skills to make more informed and evidence-based decisions regarding treatment
Ideal Candidate
- Interest in psychology, psychiatry, medicine, health, public service
- Relevant experience in a private practice, medical office, or similar setting
- Experience with medical billing, CMS 1500, collections
- Tact and decorum, positive attitude, down-to-earth, fun, energetic (but not too energetic)
- Troubleshooter, problem-solver, helper, self-propelled, needs little direction
Sound like you?
Send a quick \\\"Aloha!\\\" to hr@alohapsych.com with your resume.
Mahalo!
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 30 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Medical billing: 2 years (Preferred)
- Administrative Assistant: 2 years (Preferred)
- Front desk: 2 years (Preferred)
Ability to Commute:
- San Diego, CA 92108 (Required)
Ability to Relocate:
- San Diego, CA 92108: Relocate before starting work (Required)
Work Location: In person
