Administrative Clerk

Location: Tarboro, NC
Department: Administration

Reports to: Intake Director and CEO

About PGIC

Positive Generation in Christ, Inc. (PGIC) provides compassionate, client-centered care in the areas of mental health and substance use recovery. Our mission is to support individuals and families through understanding, professionalism, and faith-based values. Every member of our team plays a vital role in ensuring our clients feel supported and empowered.

Position Overview

PGIC is seeking an Administrative Clerk to join our Administration team in Tarboro, NC. This role is responsible for providing day-to-day clerical and administrative support to ensure smooth office operations. The Administrative Clerk is often the first point of contact for clients, families, and community partners, requiring professionalism, empathy, and excellent communication skills.

Qualifications

• Education: High School Diploma or equivalent required; BA/BS preferred.
• Experience: 13 years of administrative or clerical experience (mental health or substance use field experience preferred).
• Skills:
  • Excellent verbal and written communication.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational and time management skills.
  • Ability to multi-task and remain composed in high-stress situations.
  • Friendly, compassionate, and client-focused.

Key Responsibilities

• Answer and direct phone calls; provide accurate information to callers.
• Greet and assist clients in a professional and compassionate manner.
• Handle incoming/outgoing emails, faxes, and other correspondence.
• Perform accurate data entry, recordkeeping, and document preparation.
• Track reimbursements and office expenditures; reconcile reports.
• Compose professional letters, memos, and internal communications.
• Maintain filing systems and organize confidential information.
• Support intake processes for PGIC, Inc. and sister company (D-POM, LLC).
• Assist with special projects and other duties assigned by the supervisor.
• Will also perform job duties in the sister company (D-POM, LLC) as needed.

What We Offer

• A supportive, mission-driven workplace environment.
• Opportunities to make a meaningful impact on the lives of clients and families.
• Room for professional growth and development.

PGIC, Inc. is an Equal Opportunity Employer.