Administrative Coordinator 2 (Child Care Assistance Program) Apply
Early Childhood Operations - Child Care Assistance Program
Job Focus Areas:
The Administrative Coordinator 2 position is located within the Office of Teaching and Learning, Division of Childhood Operations CCAP and reports to the Social Service Analyst Supervisor. This position will serve as a first reviewer of applications with direct access to CCAP Household Eligibility systems, and processes routine paperwork and/or enters data into a department log or database in the servicing of a client.
Duties and responsibilities include, but are not limited to the following:
- Utilize available systems to research and review applications to inquiries related to CCAP eligibility, status, and general programs related questions.
- Receives, researches, and sends forms to CCAP Household Eligibility program
- Works with CCAP Household Eligibility staff to resolve escalated issues received by phone or email
- Assist staff in sorting, logging, and scanning mail from stakeholders and the general public
- Performs all other duties as assigned by the Social Service Analyst Supervisors and/or higher level management.
- Experience working in a fast-paced environment
- Face-to-face and/or over-the-phone customer service experience
- Experience with the CCAP Program is preferred
- Accepting Direction: The ability to accept and follow directions from those higher in the chain of command.
Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.
Using Data: The ability to use relevant and valid data to inform a recommendation for action.
Adapting to Change: The ability to adjust plans, expectations, and behaviors in response to change.
Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.
Displaying Professionalism:The ability to recognize how your actions impact the perceptions of both you and your organization.
Following Policies and Procedures:The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws.
Learning Actively:The ability to acquire necessary knowledge and skills to improve performance and achieve organizational goals.
Managing Systems: The ability to predict and manage the effects of actions on interrelated or interacting components of a team, department, or organization.
Managing Time: The ability to control your time to increase effectiveness, efficiency, or productivity.
The maximum amount listed is the maximum salary a person can make while in this title and NOTthe maximum amount we are allowed to pay a new hire.
This position is located in Baton Rouge, LA. The person hired is expected to regularly report to the Baton Rouge office. This position may be filled as probationary new hire or by promotion of any current permanent classified State of Louisiana employee. Current permanent classified state employees may be required to accept a probational appointment, if selected.
You may attach a resume; however only the information listed on the online application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experience MUST be listed on the online application.
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the Apply link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.
NOTE: Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
ldoejobs@la.gov
Louisiana Department of Education Human Resources
PO Box 94064
Baton Rouge, LA 70804
Louisiana is a State as a Model Employer for People with Disabilities.
Function of Work:
To perform a variety of clerical duties that requires some independent judgment to accomplish in support of the staff members and/or operations of an organizational unit or program.
Employees follow detailed procedural guidelines in completing well-defined duties.
Level of Work:
Experienced.
Supervision Received:
General from higher-level clerical and/or supervisory personnel.
Supervision Exercised:
None.
Location of Work:
May be used by all state agencies.
Job Distinctions:
Differs from Administrative Coordinator 1 by the presence of responsibility for clerical duties that require some independent judgment to perform.
Differs from Administrative Coordinator 3 by the absence of advanced level duties that not only require some independent judgment, but also involve a greater scope and complexity.NOTE: Positions allocated at this level tend to focus on several examples of work as listed below:
Processes routine paperwork and/or enters data into a department log or database in the servicing of a client.
Prepares, indexes, and scans documents into imaging system; may ensure quality of scanned images.
Prepares requisitions for the purchase of supplies; may involve entering information into an automated system.
Receives, stores, and distributes supplies; maintains inventory of such.
Collects and prepares for processing time and attendance sheets for department or office.
Maintains department's records system, including filing and retrieving documents, researching files, etc.
Serves as clerical assistant to a manager, which may include keeping appointment schedule, preparing travel, issuing directives to others on their behalf, and relieving the manager of administrative matters.
Serves as receptionist for the assigned work unit.
May deliver and pick-up various materials.
Performs related duties as assigned.
