The Administrative/Operational Support Assistant (OSA) will perform administrative duties covering day-to-day operations for a federal government processing center.

Essential Duties and Responsibilities (including but not limited to):

• Receive, triage, scan, file, track, store and maintain incoming correspondence received by mail and fax using Government-approved tracking and case management systems.
• Collect, prepare, and deliver outbound official Government written correspondence.
• Process and secure incoming fee payments and surety bonds timely and accurately.
• Accurately and efficiently data enter incoming mailed-in applications.
• Print and upload official government correspondence and documentation.
• Electronically prepare documents and information for public posting.
• Follow the Government’s operational policies and procedures and ensure timely delivery of all tasks.
• Work in a high-pressure work environment with the ability to interact with people at all levels.

Minimum Qualifications (Education & Experience):

• Associates degree OR equivalent PLUS 2 years of administrative experience OR High School diploma PLUS 4 years of administrative experience
• Strong computer and internet research skills
• Proficiency using Microsoft Office products (Word, Excel, Access, PowerPoint etc.)
• Flexibility and project coordination experience
• Excellent interpersonal skills, and the ability to work well with all levels of internal management and staff, as well as external clients and vendors
• Demonstrable problem solving and decision-making skills
• Experience working in an office environment is preferred

Remote:

• Must live within commuting distance of Atlanta, GA; Chicago, IL or Washington, DC

Security Clearance:

• Must possess (or be able to obtain) a federal public trust clearance.

HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact