Overview Ready for your next career opportunity? Look no further, The Mouse is looking to hire you! At Northwest, we believe in investing in our team just as much as we invest in our customers. Founded on values of honesty, integrity, and excellence, our company has grown from a family of 2 to over 1,000 dedicated team members across Georgia, Alabama, Tennessee, South Carolina, North Carolina, and Florida. These core values remain at the heart of everything we do. Whether you're experienced or not, we offer comprehensive training to help you succeed! Starting Hourly Pay $18-$20 Responsibilities With Northwest, you experience a fun work environment that cares about your growth and goals. Below you’ll find your main duties and the benefits that come with the role. Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution. Document customer accounts and ensure all paperwork is completed accurately and promptly. Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go. Handle additional tasks and projects as needed to support the team. Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service. Foster consistent communication with customers, ensuring their needs are always met. Why you will love being an Administrative Professional at Northwest A role that matters: You’ll be the critical link between our customers and service professionals, keeping operations running smoothly. Rewarding benefits: Competitive salary, comprehensive benefits including a 401(k) with a company match, and more. Growth opportunities: We support your career journey and development along the way. Making a difference: Beyond pest control, you help create healthier living and working environments. Your Job Duties Will Include Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution. Document customer accounts and ensure all paperwork is completed accurately and promptly. Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go. Handle additional tasks and projects as needed to support the team. Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service. Foster consistent communication with customers, ensuring their needs are always met. What We Expect From You Adhere to the NORTHWEST WAY, upholding the highest standards of professionalism and customer care. Act as a brand ambassador—representing our values and image with every customer interaction. What We Offer Starting Hourly Pay $18-$20 A comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match, employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts. Industry-leading, quality training program. Why Choose Northwest Exterminating You’ve seen our iconic "Mouse" on billboards and trucks around town — now, you can be a part of the team! Competitive compensation, benefits, and top-tier training are just the beginning of your career with Northwest. With over 70 years of experience and continuous growth across the Southeast, we offer a stable work environment to advance your career. Recognized as one of Atlanta’s Top Workplaces, Northwest’s family-oriented culture ensures you feel welcome and supported. Come join us in creating extraordinary opportunities for yourself! Qualifications High School Diploma or equivalent required No experience necessary! Must be at least 18 years of age Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint Northwest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer #J-18808-Ljbffr