Administrative Review Officer II Apply
Duties and Responsibilities
The individual in this role is responsible for examining for fraud - any applications and documentation presented to the RMV in its licensing and other credentialing processes- - and assisting those victimized by identity theft.
- Apply in-depth knowledge of Chapter 90 and 540 CMR regulations, other applicable statutes and regulations and RMV standards.
- Establish customer's true identity by performing in-person interviews and reviewing source identity documentation.
- Ensure customers meet statutory and regulatory qualifications to be issued RMV credentials such as licenses, identification cards, registrations, placards, etc.
- Review cases or fact patterns presented by office colleagues; determine and apply proper administrative sanctions in a timely manner.
- Perform hearing preparation, conduct of hearings and the hearing decisions.
- Perform in-depth customer record reviews, adjustments and merges as required. Communicate outstanding obligations to customers.
- Serve as a resource for internal and external departments to research and resolve inquiries related to identity documentation and credential qualification.
- Responsible for preparing and maintaining a variety of records, reports, correspondence, itineraries, forms, schedules, etc.
- Research laws, regulations, policy and standards to ensure compliance.
- Create memos, charts, schedules, graphs, or similar visual aids.
- Please Note: The selected candidate may be required to travel in order to provide coverage in RMV Service Centers offering hearings, as the business dictates. This position currently operates on a hybrid (in person / telework) schedule, with the potential to return to work in the office 5 days a week in the future, as required by business and Management need.
Preferred Qualifications:
- Ability to communicate effectively in both orally and in writing. Applicant should be proficient in the writing of reports dealing with complex legal and factual issues.
- Strong working knowledge and the ability to apply MGL c. 90 24 and state laws governing both motor vehicle violations and administrative hearings.
- Strong organizational and time management skills. Applicant will be responsible for assembling and maintaining the Registry record in compliance with MGL 90 24.
- Ability to exercise sound judgment and discretion, especially in the following scenarios: when handling confidential information, when reviewing cases of possible identity fraud, when assisting victims of identity fraud.
- Ability to conduct administrative hearings, making rulings as to evidence, testimony and the general conduct of the hearing pursuant to 540 CMR 11.00.
- Ability to review source identification documentation to determine authenticity, as well as read and interpret legal, law enforcement and medical documents.
- Ability to prepare specialized reports in compliance with MGL 90 24, 540 CMR 11.00 and District Court standing order I-08.
- Ability to explain both orally and in writing the agency's governing provisions of the laws, rules, regulations, procedures, guidelines and policies.
- Ability to analyze and determine the applicability of data, to draw conclusions and appropriate determinations.
- Ability to work independently.
- Ability to gather information through questioning and observing individuals and by examining records and documents. Applicant will also be responsible for seeking additional information to complete the RMV record of hearing.
- Ability to establish rapport and maintain harmonious working relationships with others including immediate colleagues and law enforcement partners.
- Ability to interact with people who are under physical and/or emotional stress or who have exhibited threatening behavior within an RMV setting.
- Ability to deal tactfully with others and ability to maintain a calm manner in stressful and/or emergency situations.
- Ability to assemble items of information in accordance with established procedures.
- Ability to determine proper format and procedures for assembling items of information.
- Ability to maintain accurate records in both paper and digital formats.
- Knowledge of reference and related sources available for legal research.
PreHire Process
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive namebased and fingerprintbased background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
About MassDOT
The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealths residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOTs inclusive culture and career opportunities can be found at mass.gov/massdot-careers.
MassDOTs divisions include Highway, Registry of Motor Vehicles, Aeronautics, and Rail & Transit. Headquarters (Planning & Enterprise Services) provides business and administrative support and policy leadership for each of the four (4) divisions.
Minimum Entrance Requirements
This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.
All job applications must be submitted online through MassCareers to be considered. MassDOT employees should use their internal MassCareers account to apply.
Please provide a complete, accurate and current resume / application for MassDOT to review in order to determine if your submitted materials meet the minimum entrance requirements for the position.
Applicants must have at least (A) four years of full-time or equivalent part-time, professional experience in legal work, claims adjudication or regulatory administration, or (B) any equivalent combination of the required experience and the substitutions below.
Substitutions:
I. A Bachelors or higher degree with a major in law may be substituted for a maximum of three years of the required experience.*
II. A Bachelors or higher degree with a major other than in law may be substituted for a maximum of two years of the required experience.*
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: Educational substitutions will only be permitted for a maximum of three years of the required experience.
Applicants must have the ability to pass a Criminal Offender Record Information (CORI) screening and a Drivers License check.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
- For questions regarding the job posting, please email MassDOT Talent Acquisition Team at talentacquisition@dot.state.ma.us.
- For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.
- For a disability-related reasonable accommodation or alternative application method, call Diversity Officer, Derrick Mann at 857-368-8541.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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