Administrative Support Specialist - Apply
The primary location of this position is on the main Cullowhee, NC campus. This position has an appointment period of 11-months per year.
Positions primary responsibilities includes management of phone calls coming into health services. On a typical day the department receives over 500 phone calls, many of those are patients scheduling appointments. This position will be responsible for assisting those callers get the appointment or information that they need. This position will also assist with routing mail, faxes, departmental emails to the right location and follow up to questions as needed and assist with the flow of information to the medical record as appropriate. Position will interact with all staff in University Health Services and will also help coordinate appointments for patients referred from Counseling Services, Athletics, and Workers Comp injuries.
Positions primary responsibilities includes management of phone calls coming into health services. On a typical day the department receives over 500 phone calls, many of those are patients scheduling appointments. This position will be responsible for assisting those callers get the appointment or information that they need. This position will also assist with routing mail, faxes, departmental emails to the right location and follow up to questions as needed and assist with the flow of information to the medical record as appropriate. Position will interact with all staff in University Health Services and will also help coordinate appointments for patients referred from Counseling Services, Athletics, and Workers Comp injuries.
Knowledge, Skills, & Abilities Required for this Position
This position will demonstrate an understanding of the following:
- Medical Documentation (written and electronic)
- Proficient use of windows-based computer systems
- Operation of general office equipment
- General Knowledge of NC Immunization laws
- HIPAA
- Broad knowledge of typical primary care patient complaints.
- Provide excellent customer service
- Express ideas clearly and accurately, orally and in writing
- Display etiquette in (face-to-face; telephone; and electronic) communication and business functions
- Demonstrable focused customer service skills
- Employ tact, discretion and patience
- Self-motivation
Minimum Qualifications
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Anticipated Hiring Range
$35,292
Position Type
Permanent Full-Time
Number of Hours per Week
40
Number of Months per Year
11
Salary Band Range
$25,381 - $48,446
Salary Grade
For administrative purposes during the implementation of Career Banding this journey level position is considered a Salary Grade 61.
Posting Text
Open Date
02/02/2024
Close Date
02/15/2024
Open Until Filled
No
Special Instructions to Applicants
Applicants must apply online in order to be considered.
Please include a cover letter, resume, and a list of references (with complete contact information).
Applicants must upload a DD-214 if claiming Veterans Preference.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
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