EMS Administrative Support Specialist IIIFranklin County is seeking a highly organized and motivated professional to join our Emergency Medical Services team as an EMS Administrative Support Specialist III. This vital role strengthens the team by providing comprehensive administrative and technical support along with effective office management. If you thrive in a fast-paced environment, excel at managing complex tasks, and are passionate about contributing to a mission that directly impacts public safety, we invite you to bring your expertise and dedication to Franklin County.Compensation: Estimated hiring salary range: $47,471-$49,845. To be determined based on experience and qualifications.Franklin County offers a competitive benefits package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year; an employee wellness program inclusive of a county sponsored gym and an employee assistance program.Employees in this class perform a wide variety of administrative and technical support, secretarial, and office management functions. Work generally requires that employees independently perform assigned administrative and technical functions that support a program area of the County operation. This position requires office management and supervisory skills and often includes program management tasks. Administrative duties require tact and discretion in handling sensitive or confidential matters in the program areas. Work requires independence and self-initiative in activities and may include supervising or providing technical assistance to other staff in the organization. Problems are brought to the attention of the supervisor, with issues researched and with alternative solutions suggested. Sound judgment is required in performing the responsibilities. Work is performed under the supervision of the department head and is evaluated through work planning and monitoring interactions, observation, conferences, feedback from citizens and staff, and ongoing evaluation and testing of the quality and effectiveness of work processes.Duties and Responsibilities/Knowledge, Skills, AbilitiesEssential Duties and TasksSecures information via telephone or personal contact; selects appropriate materials to answer questions and often handles the inquiries independently for the department.Handles confidential or sensitive technical information in an appropriate manner.May handle accounting, taxation, and budgetary functions for the department including monthly reports; purchases operating supplies and materials in consultation with the supervisor; provides recommendations on equipment and technology upgrades to the department head; compiles information for the department budget.Collects and analyzes data; conducts research using a variety of sources; compiles reports and maintains program files.Provides customer service; answers a variety of questions from public officials and the general public; deposits cash receipts; prepares a variety of scheduled and special reports for senior management and various government agencies.Interprets complex rules, regulations, and information on the program and organization's operating standards; explains legal aspects of the office functions and its impact on citizens and the community.Reviews and verifies records and reports for correct information; processes documents including time sheets for payroll based on review and verification; provides input to the efficiency of these management processes.Prepare and assist in the processing of Request For Purchase with proper forms for Finance, invoice, and packing slips if applicable.Enter requisitions through Franklin County's software purchasing solution for Purchase Orders using correct budget line items and details on productsDeposits and Revenue Sheets-Print EOBs/EOPs from EMSMC Billing site, write revenue sheets and copy for Finance.Process purchasing card statements for staff as needed. Coordinate and organize departmental submissions to the Finance Department on a monthly basis.Prepare payroll for Full time and Part time for EMS department within established deadlines.Check Registers-Take copies of RFPs, compare pre-tax amount to what is shown on the check register. Ask Finance about any discrepancies and note on the check register for future reference. File RFPs in vendor filesDebt Setoff-Print reports from DSO Clearinghouse when notified that they are available. Contact DSO Department with EMSMC Billing as needed. DSO Error reports get scanned and sent to DSO Department weekly. Any old account payments will need to be posted to the accounts here.Maintain employee files on FT and PT as new employees are hired and other staff transitions across the department.Coordinate the purchasing of office supplies and other items as needed across the department. Verifying funds and using the correct budget for items common to the department.Fuel card statement processing through monthly statements, analyzing fuel receipts with the appropriate staff member and verify purchases and justification.Additional Job DutiesMay organize and direct special programs and activities for EMS.Serves as administrative support specialist to EMS senior staff.Performs other related duties as required.Knowledge, Skills and AbilitiesThorough knowledge of EMS department's functions and purpose; communicates that mission to the staff and general public.Considerable knowledge of working with data, figures, rates, and mathematics.Considerable knowledge of county function to which assigned and related policies, procedures, and regulations.Ability to communicate effectively and to conduct the department's business in person and by telephone.Ability to gather and give comprehensive information and instructions, based on program knowledge and independent research.Ability to communicate technical knowledge of program operations and organizational programs.Ability to be tactful and courteous while being persuasive and confident on County business.Proficiency with a variety of specialized technology that operate the business systems for the County and the assigned department.Ability to establish and maintain effective working relationships with supervisor, employees, and the general public.May need the ability to plan, organize, monitor, evaluate, and delegate duties to others.Desirable Education and ExperienceDesirable Education and ExperienceAssociate's degree with considerable experience in or office management setting including considerable public contact experience and in handling complex technical processes and some supervisor or lead worker experience, or an equivalent combination of education and experience.Other InformationSpecial RequirementsMust possess a valid North Carolina driver's license upon hire.May be required to possess appointment as a Notary Public in North Carolina within six months of hire.May be required to obtain specific certifications, and attend courses, seminars and/or trainings depending upon the department assigned to.Must have demonstrated proficiency in the use of Microsoft Office Professional.Physical RequirementsMust be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, sitting, walking, stooping, kneeling, crouching, pushing, pulling, reaching and repetitive motions.Must possess the visual acuity to prepare and analyze data and figures, to operate a computer terminal, and to determine the accuracy, neatness, and thoroughness of the work assigned. Some positions may be required to take and transcribe dictation and minutes.Work requires preparing and analyzing written or computer data and observing general surroundings and activities.Work is generally in a moderately noisy location (e.g. business office, light traffic).