Veterans Engineering is searching for a dedicated Advanced Medical Support Assistant (AMSA) to enhance our team. This vital role involves supporting healthcare providers by facilitating patient care and ensuring the smooth operation of medical facilities. As an AMSA, you will be responsible for advanced administrative tasks, including managing patient appointments, maintaining medical records, and coordinating with various departments to ensure high-quality patient service. Your strong communication skills, attention to detail, and customer service mindset will be crucial in delivering exceptional support to veterans and their families.

Responsibilities

• Care in the Community (CITC) care coordination and consult processing
• Scheduling and coordinating Veteran appointments using VA-approved processes
• Processing CITC referrals and documentation
• Providing high-quality customer service to Veterans, staff, and external providers
• Managing access, tracking consults, and ensuring timely follow-up
• Operating independently while prioritizing workload and organizing workflow
• Ensuring compliance with VA scheduling policies, procedures, and performance metrics
• Maintaining accuracy and confidentiality of Veteran health information

Requirements

• High school diploma or equivalent required
• Minimum 1–2 years of experience in a medical office, hospital, or healthcare administrative role
• Oral and written proficiency in English
• Basic knowledge of medical terminology Strong interpersonal and communication skills
• Ability to work independently and exercise sound judgment
• Ability to prioritize tasks and manage care coordination workflows
• Typing speed of at least 50 WPM
• Strong computer skills with emphasis on Excel
• Ability to enter, retrieve, and manage sensitive data in electronic systems
• Demonstrated ability to identify customer concerns, resolve issues accurately and timely, and follow up to ensure resolution

Travel Requirements

Travel to client locations is required for this position and may vary based on project needs.

EEO Statement

Veterans Engineering is committed to fostering a workplace grounded in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, Veterans Engineering complies with all applicable federal, state, and local employment laws.

We proudly support our nation’s veterans and military families, providing career opportunities that honor their service and experience.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.