Advisor- Student Finance (BL1002)

Company DescriptionRUSM Founded in 1978, Ross University School of Medicine (Ross Med) prepares skilled, practice-ready physicians to lead within the U.S. healthcare system, supported by a network of more than 16,000 alumni. Ross Med is committed to expanding access to opportunities across the medical profession and offers students from a wide range of backgrounds the opportunity to pursue a Doctor of Medicine degree. Students complete their foundational studies in Bridgetown, Barbados, before completing their clinical training in one of our affiliated teaching hospitals throughout the U.S. Visit medical.rossu.edu for more information, and follow RUSM on Instagram, Facebook and LinkedIn. We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.  Job DescriptionOpportunity at a Glance The role is responsible for promoting student success through accurate and responsive advisement in student finance and service-related areas, providing support and advocacy as needed for students throughout the student lifecycle. This position is responsible and accountable for the advisement of students within their group and serving as a primary point of contact for the student(s) at the campus. Function as a role model for our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose. ResponsibilitiesSupports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs as well as outlining all possible options to fund their educationCreates and confirms an accurate financial plan by establishing timeframes to complete any application process in order to be financially prepared to start and stay in school. Continuously reviews student account to advise students on their financial eligibilityUsing a high level of discretion and independent judgment, continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomesUtilizes appropriate systems and student data to confirm and track accurate enrollment, persistence and graduation information for assigned students. Documents all interactions in the appropriate institutional systemsAnalyzes student data to identify triggers indicating a need for proactive outreach to obtain a better understanding of challenges and successes. Coaches students to explore alternatives to overcome barriers to persistence or graduation. Makes appropriate resource referrals when necessaryCollaborates with other departments and functional areas to deliver an optimal student experience from inquiry through to graduationMaintains a thorough understanding of all Title IV programs, policies and procedures including institutional policies and federal and state regulations. Complies with applicable federal and state laws.Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization. Promote student self-service tools during advising sessions and new student orientationEngages students through a variety communication channels. This may include video advising, inbound student calls and proactive outreach to students in order to deliver first contact resolution.Performs presentations to students on financial literacy and other aspects of financial aid virtually and/or on campus.Participates in activities associated with the student check-in process for each semester.Performs other duties as assignedComplies with all policies and standardsQualificationsBachelor's Degree Required1+ year Outstanding customer service skills with + years of customer service or related experience Required 1+ year in Higher Education Preferred Experience with Student Financial Aid software application PreferredAbility to work a variety of office hours including evenings, weekends, and travel as neededHigh level of interpersonal, communication and problem solving skillsAbility to work independently as well as function as part of a teamMust be a self-starter with the ability to prioritize effectivelyPC skills in Microsoft Office, Internet applications and database software.Eligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)Additional Information Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation