Role Name: AEM Tech Analyst with Insurance Domain Exp in NY
Location: New York / Hybrid

Work Authorisation: USC and GC Holders Only

Job Description

We are seeking a highly experienced AEM Functional Analyst to join our Digital Experience team.
This role requires a strategic thinker with deep expertise in Adobe Experience Manager (AEM) who can drive solution design, guide development teams, and align business objectives with technical capabilities.
Experience in the insurance domain is strongly preferred.

Key Responsibilities

Solution Design

• Lead functional solutioning efforts for AEM implementations, ensuring alignment with business goals and user experience standards.
• Collaborate with architects and UX teams to design scalable, maintainable AEM solutions.
• Provide guidance on AEM best practices, including content modelling, workflows, and personalisation strategies.

Functional Analysis & Documentation

• Gather, analyse, and document business requirements, translating them into functional specifications and user stories.
• Conduct gap analysis and recommend enhancements or new features within AEM.
• Create wireframes, process flows, and functional design documents to support development activities.

Stakeholder Engagement

• Serve as a bridge between business stakeholders and technical teams, ensuring clear and consistent communication.
• Facilitate workshops, demos, and feedback sessions to refine requirements and validate solutions.

Development Collaboration

• Work closely with AEM developers to ensure accurate implementation of functional requirements.
• Provide ongoing support and clarification during development and testing phases.
• Participate in sprint planning, backlog grooming, and other Agile ceremonies.

Quality & Delivery

• Support UAT (User Acceptance Testing) by preparing test scenarios and assisting business users.
• Ensure all solutions meet quality standards and deliver the expected business value.

Required Qualifications

• 8 10 years of experience in IT, with at least 4 5 years in AEM functional/business analysis roles.
• Strong understanding of AEM capabilities, including Sites, Assets, Workflows, Templates, and Integrations.
• Experience with AEM as a Cloud Service (AEMaaCS) implementation.
• Proven experience in the insurance domain (Life, Health, or P&C).
• Hands-on experience working in Agile/Scrum environments.
• Excellent communication, documentation, and stakeholder management skills.
• Ability to lead solutioning discussions and guide cross-functional teams.

Preferred Qualifications

• Adobe Certified Expert Business Practitioner or other relevant AEM certifications.
• Familiarity with AEM integrations (e.g., CRM, Analytics, Adobe Target, Marketing Platforms).
• Experience with wireframing tools and UX collaboration.
• Knowledge of web content management and digital experience best practices.