Agile Program Manager

About us:Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.Join us in driving growth and seizing new business opportunities!Job Description: Background: The Board of Governors of the Federal Reserve System (Board) has an ongoing need for skilled agile professionals to assist with agile maturity in the Division of Information Technology (IT). Agile maturity and related services will be required for the Board’s Business and Technology Modernization (BTM) Program.Responsibilities:The Agile Program Manager is responsible for leading the strategic direction and operational execution of the Agile transformation program. This senior role will be responsible for driving team maturity, ensuring consistency in Agile practices across teams, maintaining the Agile playbook, creating program documents, reporting on overall Agile transformation progress, andachieving measurable business value across multiple teams, with planned expansion. The Contractor will work closely with the manager of the Transformation Office, program sponsors, and business stakeholders to build a sustainable, data-driven Agile program that adapts to our organizational culture while maintaining rigor and consistency. This is a strategic role requiring someone who can both operate and innovate—executing day-to-day program management while shaping the future direction of our Agile practices.The Contractor must have direct experience leading agile transformations in either the federal or private space. The Contractor must have direct experience with Jira and ConfluenceDeliverables:Establish and maintain transparency with program stakeholders through meaningful status reporting, proactive communication of changes, data-driven insights on team progress, and regular engagement with sponsors and business stakeholdersDrive team maturity progression by implementing and maintaining assessment frameworks, ensuring Agile Coaches create and execute coaching plans, measuring advancement, and recommending maturity models and metrics beyond velocity/throughputEnsure Agile resource effectiveness by establishing performance standards for Coaches and Scrum Masters, monitoring coaching quality, resolving team/coach conflicts, and providing evidence-based recommendations on resource performanceEnsure consistent application of the Agile playbook across all teams, coaches, and Scrum Masters to maintain standardization, alignment, and continuity in Agile practices.Drive business value realization by ensuring Agile teams deliver work that meets expected business outcomes through coaching oversight, metrics analysis, and alignment between team outputs and program objectivesBuild sustainable program governance through documented processes, stakeholder engagement rhythms, risk management protocols, resource management systems, and strategic recommendations that enable long-term program successShape program strategy by continuously assessing program effectiveness, piloting innovative practices, recommending adaptations to our Agile approach, and ensuring the program evolves with organizational maturityRequired Skills:The candidate shall also demonstrate the below knowledge and experience:10+ years of professional experience with at least 5+ years leading enterprise Agile transformationsAt least 5+ years of hands-on experience and proven track record of coaching teamsAt least 3+ years of experience of effective project/program management or systems engineering experience demonstrating ability to manage complex initiativesDeep understanding and expertise of Scaled Agile Framework (SAFe)Deep expertise in multiple Agile frameworks (Scrum, Kanban, Scaled Agile Framework (SAFe), or similar) with ability to adapt practices to organizational culture rather than rigid framework adherenceDemonstrated ability to define and implement Agile maturity models and assessment frameworksStrategic thinker with track record of evolving Agile practices, recommending improvements, and driving organizational changeExcellent stakeholder management skills with ability to engage and influence senior leadership, sponsors, and business stakeholdersExperience building sustainable governance models including documentation standards, engagement rhythms, and risk managementStrong conflict resolution and problem-solving skills for addressing team dynamics and resource challengesExcellent communication skills including status reporting, presentations, and facilitationBachelor's degree in relevant field; advanced degree preferredIndustry leading Agile practitioner certifications such as Certified Scrum Master, Certified Scrum Product Owner, PMP-ACP, or Scaled Agile Framework (SAFe), etc.Government or highly regulated industry experience preferred.How to Apply:To apply for the Agile Program Manager, please submit your resume to rhundal@citi-us.com.Applications will be reviewed on a rolling basis until the position is filled. We look forward to reviewing your application.